Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylviana Louisien

Brooklyn,NY

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Positive and energetic professional comfortable working with minimal supervision. Adaptable and accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.

Overview

6
6
years of professional experience

Work History

Dunkin Donuts Crew Member

Deck 1 Managment
10.2018 - 06.2023
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Observed customer purchases in line and differentiated between standard portions.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved problems, improved operations and provided exceptional service.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Worked with cashiers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.

Certified Nursing Assistant

Marie James
12.2016 - 08.2018
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Education

GED -

Brooklyn Adult Learning Center
Brooklyn, United States
06.2017

Skills

  • Collaboration
  • Customer Service
  • Verbal and written communication
  • Interpersonal Communication
  • Detail-oriented
  • Flexible and Adaptable
  • Problem-solving abilities
  • Organization and Time management
  • Time Management
  • Self Motivation
  • Cleaning and sanitation

Timeline

Dunkin Donuts Crew Member

Deck 1 Managment
10.2018 - 06.2023

Certified Nursing Assistant

Marie James
12.2016 - 08.2018

GED -

Brooklyn Adult Learning Center

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Sylviana Louisien