Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sylvia Nicole Carrazana

Sylvia Nicole Carrazana

Miami,FL

Summary

Fully Bilingual (English & Spanish), dynamic, motivated and results-oriented, with experience in retail and administrative roles, notably at Victoria's Secret and PINK. Excelled in upselling and providing exceptional customer service, demonstrating strong multi-tasking abilities and teamwork. Proven track record in enhancing customer satisfaction and contributing to team targets through effective collaboration and retail loss prevention skills. I suggested a corporate product (credit card) to customers, and I achieved an acceptable success rate even during my starting period.

Overview

2
2
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Miami, FL
12.2024 - Current
  • Described merchandise and explained use, operation and care.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered store and merchandise questions and led customers to wanted items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Worked with fellow sales team members to achieve group targets.

Office Assistant

Regency Restoration Group Miami
Palmetto Bay , FL
02.2023 - Current
  • Familiar with basic Office Equipment, Operated photocopiers and scanners, facsimile machines and personal computers.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • managed Front Desk Operations, answered phones and screened calls for management team, greeted clients, handled and directed customer inquiries to appropriate personnel.
  • Assisted in daily administrative tasks including filing, data entry, and managing office supplies. (inventory, purchasing & distribution).

Education

High School Diploma -

TRUE NORTH CLASSICAL ACADEMY
Miami, FL
07-2024

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Exceptional customer service
  • Multi-tasking strength
  • Teamwork and collaboration

Affiliations

My hobbies are learning and practicing nail technician and makeup skills; Enjoy reading and studying the Bible as a way of working on my spiritual and emotional development, I go out with friends on weekends, spend time with my family and love to travel when possible. Every year, I also try to participate with a local non-profit as a volunteer. Complete on-line courses to keep on learning new skills until I decide to go back to school. Simple but very fulfilling life.

Timeline

Sales Associate

Victoria's Secret & PINK
12.2024 - Current

Office Assistant

Regency Restoration Group Miami
02.2023 - Current

High School Diploma -

TRUE NORTH CLASSICAL ACADEMY
Sylvia Nicole Carrazana