Microsoft Office
Sylvianne Ramirez
Operations Manager
Austin,TX
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to streamline operations, increase productivity and reduce operating costs.
Decisive and resourceful team builder versed in management and process improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Austin Tenants Council - TRLA Project
Austin, TX
10.2021 - Current
- Responsible for daily operations
- Developed systems and procedures to enhance operational quality and team efficiency
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities of professional growth
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts
- Conducted recruitment, hiring and training of team members
- Handled problematic customers and clients to assist employees and maintain excellent customer service
- Observed employees strengths and initiated mentoring program to improve areas of weakness
- Facilitated smooth collaboration between departments through clear communication channels
Operations Manager/Event Manager/Volunteer Program Manager
St. Catherine Of Siena Parish & School
Austin , TX
10.2010 - 10.2021
- Implemented effective management and marketing strategies to successfully open a Parish Cafe
- Managed, planned and executed special community events
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high quality results
- Negotiated and managed contracts related to project deliverables
- Worked closely alongside other staff members during major fundraising events which resulted in increased participation form both volunteers and donors while also raising overall revenue generated
- Evaluated the proficiency of volunteers' skills to ensure accurate placement in appropriate positions
- Maintained accuracy of financial records by regularly reconciling account receivable transactions, promoting balanced budgets
- Developed systems enhancement by collaborating with programmers
Full Time Parenting
Career Break
, Italy
03.1994 - 06.2010
- Full time parent, home renovator, English tutor and, pasta and wine lover!
Cashier Supervisor
K-Mart Store
Mayaguez, Puerto Rico
09.1986 - 08.1994
- Supervised, managed and trained twenty-for cashiers; delegated responsibilities, evaluated performance and mediated conflicts
- Effectively sold diverse products, expertly addressing customer inquiries. Boosted customer satisfaction, revenue, referrals, and repeat business by analyzing seasonal shopping trends and optimizing inventory management.
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows
- Processed refunds and exchanges promptly according to established policies
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Organized daily cashier operations, ensuring accuracy of all financial transactions
- Resolved customer complaints quickly and professionally
Education
Bachelor of Science - Business Administration
University of Puerto Rico - Mayaguez
Mayaguez, PR06-1994
Skills
- Analytical thinker
- Tech savvy
- Problem solving
- Extremely resourceful
- Friendly and positive attitude
- Staff development
- Workflow Optimization
- Networking
- Excellent communication
- Relationship building
- Attention to detail
- Time management
- MS Office
- Fully trilingual Italian, English and Spanish
Affiliations
- Social Committee Speaker (HOA Legend Oaks 2) 2023- Present
- Rodeo Austin 2011 - Present
- Dress for Success 2014 - Present
- Girls Scout 2021- 2013
General Information
- Lived in Italy for 16 years
- Love snorkeling
- Cruising is my favorite type of vacation
- My hobbies: square and line dancing!
Software
Quote
The meaning of life is to find your gift. The purpose of life is to give it away.
Picasso
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceTimeline
Operations Manager
Austin Tenants Council - TRLA Project
10.2021 - Current
Operations Manager/Event Manager/Volunteer Program Manager
St. Catherine Of Siena Parish & School
10.2010 - 10.2021
Full Time Parenting
Career Break
03.1994 - 06.2010
Cashier Supervisor
K-Mart Store
09.1986 - 08.1994
Bachelor of Science - Business Administration
University of Puerto Rico - Mayaguez
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