SYLVIA P. (PATTY) FARRIS
Professional Leadership Coach and Trainer
Orlando,FL
Overview
26
26
years of professional experience
10
10
PHR/SHRM-CP
Work History
Associate Director
UCF HR Learning and Organizational Effectiveness
05.2021 - 01.2024
- Developed and supported a comprehensive training and development strategy aligned with the university's strategic plan, goals, and objectives
- Ensured consistency in the delivery and application of training standards across the organization and oversaw the planning, prioritization, and development of new training programs and initiatives, ensuring that these programs and initiatives were consistent with the business overall strategies, objectives, and needs
- Oversaw the development and administration of the operating and program budget of over $50,000
- Designed and implemented effective training programs, including orientation and onboarding, leadership development, performance management and skills enhancement for a university staff of 13,000+
- Created and curated training content, ensuring it was up-to-date, relevant, and engaging
- Leveraged industry best practices and innovative approaches to enhance the effectiveness of training materials
- Designed supervisory and leadership development programs to cultivate a strong and effective leadership team
- Promoted and supported the full cycle of performance management including planning, goal setting, coaching feedback and development planning
- Consulted with leaders to identify opportunities to improve organizational effectiveness; conducted assessments and analyses to recommend team and organizational improvements
- Partnered with all levels of the administration and work groups to ensure they realized business goals and objectives in alignment with the university's mission and strategic plan.
Associate Director Professional Development
UCF Advancement
09.2019 - 05.2021
- Provided creative and innovative consulting to approximately 40 supervisors
- Designed, delivered and evaluated the overall training and development services provided to a team of 135+ staff members
- Developed and maintained an annual budget of approximately $5,000 and coordinate negotiation and billing of facilitation services
- Partnered with other university and internal partners to deliver diverse and effective programs and optimize team engagement
- Conducted annual Gallup Survey and coordinated initiatives to drive strategic and positive change within the organization.
Career Coach
UCF Office of Professional Development
01.2016 - 09.2019
- Designed, coordinated, evaluated, and facilitated professional development courses within the College of Business to approximately 8,500+ students
- Provided targeted one-on-one coaching in topical areas such as graduate school planning, career exploration, LinkedIn reviews, job search strategies, resume critiquing, cover letters, and mock interviewing
- Coordinated logistics for 200+ events annually that have 20-400+ attendees any given session ranging from orientation, placement, and/or college engagement events
- Advise students within the seven majors regarding policies and procedures in accordance with academic, institutional, and state requirements with the upmost customer service and empathy.
Coordinator
UCF Organization Development & Training (OD &T)
01.2011 - 01.2016
- Provided internal consulting for departments inquiring about our services
- Developed, marketed, implemented, tracked, and evaluated both in person and web-based training provided to the approximately 11,000+ UCF faculty, staff, and community
- Served as the primary facilitator and coordinator of UCF's New Employee Orientation reaching 30+ participants weekly
- Selected, trained, coached, and evaluated an average of six students each academic year
- Delivered strategic one-on-one coaching to UCF staff to include conflict resolution, career pivots/trajections, and leadership development
- Planned, implemented, and evaluated recognition programs such as the Annual Employee Awards Program, USPS Employee of the Month program, Employee Memorial program, and the OD & T Recognition Ceremony.
Coordinator
UCF Dispute Resolution Services (DRS)
07.2004 - 01.2011
- Customized educational requests for the community, deans, supervisors, and university personnel to target needs
- Developed, marketed, presented/conducted, and evaluated alternative dispute resolution, decision-making, ongoing training, one-on-one coaching, and course delivery to faculty, staff, students, and the community
- Trained, supervised, and evaluated one graduate assistant and one student assistant
- Developed, marketed, presented, coordinated, and evaluated 50+ diversity training sessions annually
- Created, compiled, and reported annual learning outcome goals and presented results to high administration
- Researched, coordinated, and evaluated continuing education for certified mediators.
Education
Master of Education - Student Personnel in Higher Education
University of Georgia
Athens, GA06.1995
Bachelor of Arts - Psychology/Women's Studies concentration
Mississippi State University
Starkville, MS05.1993
Skills
- Microsoft Suite
- Workday
- People Soft
- Teams
- Zoom
- Survey Monkey
- Qualtrics
- Canva
- Kahoot
- Mentimeter
- Organizational Development
- Public Speaking
- Decision-Making
- Relationship Building
- Strategic leadership
- Key relationship management
Websites
Certification
- Society for Human Resource Management (SHRM), Certified, 2014 - Present
- Professional in Human Resources (PHR), Certified, 2014 - Present
- Supreme Court Certified, County Mediator, 2006 - Present
- Life Coach Institute of Orange County, Certified Coach, 2014
- Myers-Briggs Type Indicator (MBTI), Certified Trainer, 2013
- UCF Career Counseling, Graduate Certification, 2008
Timeline
Associate Director
UCF HR Learning and Organizational Effectiveness
05.2021 - 01.2024
Associate Director Professional Development
UCF Advancement
09.2019 - 05.2021
Career Coach
UCF Office of Professional Development
01.2016 - 09.2019
Coordinator
UCF Organization Development & Training (OD &T)
01.2011 - 01.2016
Coordinator
UCF Dispute Resolution Services (DRS)
07.2004 - 01.2011
Master of Education - Student Personnel in Higher Education
University of Georgia
Bachelor of Arts - Psychology/Women's Studies concentration
Mississippi State University
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