Sylvia Whittaker, LCAM
Forney ,TX
Summary
Seasoned and dedicated business professional with over 10 years of proven skills in management experience. Improves properties and streamlines operations for efficiency. Meticulous, well-organized, decisive, and hardworking, resourceful with friendly and professional demeanor. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Site General Manager
Guardian Association Management
10.2022 - 04.2023
- Monitored, coached, and supervised team of 5 employees
- Guided and assisted Board members using Leadership Management approach
- Enforced compliance with community regulations and guidelines.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Provided management services in compliance with governing documents and Bylaws
- Developed budgets, reviewed financial statements, and maintained NOI targets
- Prepared annual budgets and assisted with staffing HOA management team
- Conducted site reviews, compliance reports, and new home inspections
- Oversaw vendor bids, priority setting, and routine work projects
- Maintained strong communication with stakeholders.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Portfolio Manager
Common / Sentry Management
01.2022 - 09.2022
- Pervious Owned by Common - Brought Out by Sentry Management
- Managed daily operations and beautification of 8 communities within portfolio
- Coordinated with Board of Directors for successful community operations
- Conducted routine inspections, handled complaints, and managed insurance renewals
- Developed budgets, reviewed financial statements, and maintained NOI targets
- Developed viable budgets and facilitated workshops
- Ensured adherence to governing documents.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Enforced compliance with community regulations and guidelines.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
Senior Community Manager
Common
08.2020 - 01.2022
- Managed luxury condominiums totaling 788 units and supervised 10 employees
- Collaborated with board members, vendors, and legal teams
- Developed budgets, reviewed financial statements, and maintained NOI targets
- Resolved tenant concerns and managed property improvements
- Participated in board meetings and handled compliance.
Regional Sales Manager
Lakeshore Management, Inc
06.2018 - 08.2020
- Managed South Florida and West Palm region sales campaigns
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Implemented successful sales and marketing strategies
- Coordinated with teams, tracked occupancy, and improved marketing activities
- Analyzed sales analysis and profit reports
- Focused on revenue, budget, team building, and resident satisfaction.
- Developed and maintained positive relationships with clients in assigned sales territories.
Property Manager- Student Housing
Peak Campus
06.2015 - 05.2018
- Managed student housing property operations
- Ensured compliance, lease processing, and financial controls
- Addressed tenant concerns and maintained low delinquency rates
- Conducted regular property and unit inspections.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
Operation Manager
DAS, Inc
11.2005 - 05.2015
- Oversaw sales account executives within a call center environment
- Managed contracts, logistics, and productivity
- Improved revenue and maintained high NOI.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Created and enforced detailed organization processes to increase quality and service standards.
Assistant Property Manager
Mid America Management
03.1994 - 11.2005
- Handled leasing, resident relations, and administrative tasks
- Facilitated marketing, training, and bookkeeping
- Managed leases, renewals, and market surveys.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
Education
AS - Business Administration
Tyler School of Business
Tyler, TX 1994
Skills
- Yardi
- VMS
- Salesforce
- MRI
- Avid
- Entrada
- Smartwebs
- Onsite
- AMSI
- Yieldstar
- Real Page
- AS400/600
- Microsoft Office
- Budgeting Planning
- Fair Housing Mandates
- Vendor Contracts
- CCI / Home Inspection Reports
- Vantaca
- MyQ
- Cellgate (Watchman)
- ButterflyXM
- PDK
- Sharepoint
- Wrike
- RingCentral
- Business Development
- Customer Relationship Management
Certification
Community Association Manager License (CAM57682)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whatever your mind can conceive to believe, the mind can surly achieve!
Timeline
Site General Manager
Guardian Association Management
10.2022 - 04.2023
Portfolio Manager
Common / Sentry Management
01.2022 - 09.2022
Senior Community Manager
Common
08.2020 - 01.2022
Regional Sales Manager
Lakeshore Management, Inc
06.2018 - 08.2020
Property Manager- Student Housing
Peak Campus
06.2015 - 05.2018
Operation Manager
DAS, Inc
11.2005 - 05.2015
Assistant Property Manager
Mid America Management
03.1994 - 11.2005
AS - Business Administration
Tyler School of Business
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