Driven professional with experience at Atlantic Bay Mortgage Group, adept in legal research and analytical thinking. Excelled in roles requiring data analysis and customer satisfaction, enhancing decision-making and service standards. Skilled in Python, Excel, and Tableau, contributing to compliance insights and operational efficiency without compromising service quality.
Completed occupancy reviews, maintained trackers on newly released applicable laws and regulations, analyzed data related to compliance activities, providing insights that contributed to more informed decision-making processes.
Facilitated personalized guest experiences, handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs, created handcrafted beverages and prepared food according to company standards, managed a clean, organized, and productive workspace.