Sylvie Hutton
Carlsbad,CA
Summary
Dynamic professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
In-Home Supportive Services Provider
IHSS - In Home Supportive Services
08.2020 - Current
- Assist 9 year old son (ASD) with daily living activities, promoting independence and wellbeing.
- Provided compassionate care for my son with various physical and cognitive limitations, ensuring his comfort and safety.
- Collaborated with healthcare professionals to develop individualized care plans for my son, addressing specific needs and goals.
Customer Experience Manager
Eliel Cycling
11.2023 - 07.2024
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Cultivated supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Coordinated with design and media teams to develop high-quality creative assets.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
Account Manager
Eliel Cycling
01.2022 - 11.2023
- Managed a diverse portfolio of over 80 accounts, ensuring timely communication and effective problem resolution.
- Liaison between sales and art departments and custom team managers.
- Communicate with team managers to set clear expectations on the custom process, answer questions and track project progress
- Manage ordering process for custom teams resulting in approximately $2M in sales annually.
- Created online team stores, bulk orders and creating purchase orders, budgets, invoicing services and project management.
- Track production schedule to ensure timelines are met
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Associate Manager, Retail Marketing
Callaway Golf Company
06.2011 - 04.2013
- Responsible for U.S in-store merchandising across all golf categories and retail channels
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Managed retail marketing department capital, expense and freight budgets totaling $10M annually, providing monthly reconciliations and year end projections.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- In conjunction with sales managers, established program guidelines, budgeted, planned and executed retail transformation projects across the U.S
- Worked with multiple outside vendors to design and execute merchandising objectives through in-store displays, launch kits and other promotional items
- Responsible for all negotiations with outside vendors to achieve competitive pricing on production of marketing materials as well as contracts with fulfillment company
- Worked closely with national sales force to fulfill customer display needs and educate sales force in merchandising principles
Project Coordinator
Jones Lang LaSalle
04.2010 - 06.2011
- Project coordinator for a team of 5 senior tenant representation brokers, assisting the team with the development of its strategic business/marketing plan; this plan led to gross commissions of over $5.1 Million in 2010
- Conducted all market research and market reconnaissance for the team in order to track the success of marketing programs, track industry trends, as well as maintaining the most up‐to‐date industry knowledge
- Coordinates internally and externally with clients and vendors
- Creates and analyzes financial spreadsheets for clients ensuring budget goals are met
- Designs the team’s marketing presentations, brochures, binders, graphs and client reports.
Marketing Coordinator
Cushman & Wakefield
06.2009 - 01.2010
- Marketing coordinator for a team of 4 industrial brokers specializing in the Carlsbad market
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Design team marketing presentations, brochures, binders, graphs and client reports.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
Marketing Specialist
Grubb&Ellis|BRE Commercial
02.2005 - 02.2009
- Marketing specialist for a tenant representation brokerage team specializing in industrial property
- Prepared financial analyses to assist clients in making sound financial and investment decisions
- Created all marketing collateral including presentations, mailers, client letters and email marketing campaigns
- Prepared and conducted all client property tours.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Updated customer database and generated lists and counts for direct marketing projects.
Education
Master of Business Administration -
San Diego State University
San Diego, CA12.2011
Bachelor of Business Administration -
University of San Diego
San Diego, CA06.2005
Skills
- Fluent Spanish Speaker
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Budgeting and Allocation
- Relationship Building
- Account Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
Eliel Cycling
11.2023 - 07.2024
Account Manager
Eliel Cycling
01.2022 - 11.2023
In-Home Supportive Services Provider
IHSS - In Home Supportive Services
08.2020 - Current
Associate Manager, Retail Marketing
Callaway Golf Company
06.2011 - 04.2013
Project Coordinator
Jones Lang LaSalle
04.2010 - 06.2011
Marketing Coordinator
Cushman & Wakefield
06.2009 - 01.2010
Marketing Specialist
Grubb&Ellis|BRE Commercial
02.2005 - 02.2009
Master of Business Administration -
San Diego State University
Bachelor of Business Administration -
University of San Diego
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