SYLVIE MUMBUA NZOVI
SALES ASSOCIATE
Doha
Summary
Diligent Storekeeper/sales associate with highly developed skills in sales, inventory management, customer service and stockroom layouts. Track record of successfully investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over 100 customers daily.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Storekeeper
GUCCI
Doha
01.2022 - Current
- Received, merchandised and arranged all shop items for visual display.
- Assisted customers by answering questions and suggesting merchandise.
- Trained and supervised new associates in grocery, produce and administrative departments.
- Operated forklifts and hand trucks to restock department supply locations.
- Issued invoices to request payment from customers every month.
- Sorted and placed all materials on racks and shelves according to predetermined sequences such as product code and size.
- Filled orders by gathering merchandise specified in requisitions.
Sales Associate
FASHION FANCY
Nairobi
01.2017 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Sales Associate
SARAI AFRIQUE FASHION HOUSE
Nairobi
01.2014 - 12.2016
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
DIPLOMA - Business Management
AFRICAN INSTITUTE OF BUSINESS STUDIES
NAIROBI KENYA 01.2011 - 12.2012
Skills
Inventory tracking and storage
Reading, sports, travel, cooking
playing netball,reading books related to business and learning on how to different meal for future purpose
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Storekeeper
GUCCI
01.2022 - Current
Sales Associate
FASHION FANCY
01.2017 - 12.2019
Sales Associate
SARAI AFRIQUE FASHION HOUSE
01.2014 - 12.2016
DIPLOMA - Business Management
AFRICAN INSTITUTE OF BUSINESS STUDIES
01.2011 - 12.2012
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