SYLVIE TAMFU
Rosemount,MN
Summary
Compassionate Registered Nurse with over 14 years of clinical experience across community health, case management, and chronic disease management. Expertise in care coordination, utilization management, and patient advocacy, particularly for Medicare and high-risk populations. Proficient in collaborating with interdisciplinary teams to enhance health outcomes and deliver high-quality patient-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse
Genevive at Sholom Long-Term Care
05.2025 - Current
- Deliver person-centered skilled nursing care to geriatric residents with chronic and post-acute conditions.
- Coordinate medication management, interdisciplinary care plans, and family communication to support optimal health outcomes.
- Partner with physicians and therapy teams to promote rehabilitation, quality of life, and resident safety.
- Ensure regulatory compliance and accurate documentation per facility and state requirements.
- Part-time
Registered Nurse Case Manager
UCare
12.2021 - Current
- Provide telephonic case management, care coordination, and health coaching for complex Medicare and Medicaid members.
- Conduct comprehensive assessments to identify medical, behavioral, and social needs; develop and monitor individualized care plans.
- Collaborate with interdisciplinary teams, community agencies, and providers to support transitions of care and reduce hospital readmissions.
- Facilitate access to services addressing social determinants of health and promote member engagement in wellness programs.
- Ensure compliance with regulatory standards and company policies while documenting case activities accurately in EMR.
- Recognized for improving patient adherence and satisfaction through compassionate communication and culturally competent care.
Triage Registered Nurse
United Healthcare
11.2023 - 05.2024
- Performed telephonic triage for members, assessing symptoms and determining appropriate care levels per clinical guidelines.
- Provided education, crisis intervention, and referrals to appropriate providers or emergency services as needed.
- Coordinated with multidisciplinary teams to support continuity of care and improve patient outcomes.
- Maintained accurate electronic health records and followed up with patients to monitor condition changes.
RN Clinical Nursing Supervisor
Touchstone Mental Health
04.2019 - 12.2021
- Supervised RNs, LPNs, and mental health practitioners, ensuring compliance with clinical and medication administration standards.
- Oversaw care delivery for residents in mental health residential programs; coordinated services, therapies, and appointments.
- Partnered with families, guardians, and providers to advocate for patient care and safety.
- Implemented quality improvement strategies to enhance resident engagement and recovery outcomes.
RN Case Manager
Mental Health Resources
04.2015 - 04.2019
- Delivered integrated care coordination for adults with serious and persistent mental illness.
- Collaborated with ACT teams, social workers, and primary care providers to ensure holistic care.
- Educated patients and caregivers on medications, symptom management, and health maintenance.
- Maintained accurate, timely documentation per DHS and agency standards.
Education
Bachelor of Science in Nursing (BSN) -
University of St. Catherine
St. Paul, MNSkills
- Case Management
- Utilization Management
- Discharge Planning
- Home Health Coordination
- Chronic Disease Management (CHF, CKD, Diabetes)
- Behavioral & Mental Health
- Patient Advocacy
- Interdisciplinary Collaboration
- Telephonic & Field-Based Care
- Care Planning & Assessment
- Community Resource Navigation
- EMR Documentation
- Outcome Improvement
Certification
- Public Health License - Current
Timeline
Registered Nurse
Genevive at Sholom Long-Term Care
05.2025 - Current
Triage Registered Nurse
United Healthcare
11.2023 - 05.2024
Registered Nurse Case Manager
UCare
12.2021 - Current
RN Clinical Nursing Supervisor
Touchstone Mental Health
04.2019 - 12.2021
RN Case Manager
Mental Health Resources
04.2015 - 04.2019
Bachelor of Science in Nursing (BSN) -
University of St. Catherine