Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvie Whitaker

Industry,ME

Summary

Dynamic customer service professional with a proven track record at any job throughout the years, excelling in relationship building and active listening. Recognized for consistently exceeding performance metrics and enhancing customer satisfaction through effective communication and sales expertise. Committed to fostering team development and delivering exceptional service that drives loyalty and retention.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Walmart
10.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Farmer's Market Vendor

TJ Meat's
04.2019 - 04.2020
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Collaborated with fellow vendors to create a welcoming market atmosphere that attracted repeat business.
  • Implemented efficient cash handling procedures for smooth transactions and accurate recordkeeping.
  • Adapted quickly during slow periods or inclement weather conditions, implementing creative solutions for maintaining sales levels while ensuring minimal loss due to spoilage.
  • Boosted sales through effective marketing strategies and attractive booth presentations.
  • Generated interest in our products through engaging demonstrations and sampling initiatives at the booth.
  • Maintained a clean, safe, and organized booth environment according to health department standards.
  • Built a loyal customer base by consistently delivering high-quality goods and excellent customer service.
  • Attracted new clientele by offering limited-time promotions or special offers during peak shopping hours.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.
  • Utilized persuasive sales techniques to convert leads into sales.

Restaurant Hostess

Sutter Street Taqueria
09.2017 - 04.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.


Restaurant Hostess

The FLX Weinery
04.2016 - 08.2017
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Advised customers about special offerings and menu items to help drive sales.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Front End Associate

Walmart
03.2015 - 04.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
  • Improved team morale and efficiency with regular communication and feedback sessions.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Guilford Christian Academy
Guilford, ME

Skills

  • Customer service
  • Active listening
  • Customer relations
  • Relationship building
  • Customer satisfaction measurement
  • Team development
  • Staff training
  • Building rapport
  • Product sales
  • Sales expertise
  • Assertiveness
  • Service upselling

Timeline

Customer Service Representative

Walmart
10.2024 - 04.2025

Farmer's Market Vendor

TJ Meat's
04.2019 - 04.2020

Restaurant Hostess

Sutter Street Taqueria
09.2017 - 04.2018

Restaurant Hostess

The FLX Weinery
04.2016 - 08.2017

Front End Associate

Walmart
03.2015 - 04.2016

High School Diploma -

Guilford Christian Academy

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