Sylvie C Vivens
admin/file/credit collections/case worker/record specialt
Annapolis,MD
Summary
Highly organized and detailed-oriented Administrative Assistant/Office Assistant/Customer Service rep/ Front Desk Receptionist with more than 15+ years of experience supplying thorough, organized administrative support to various departments. I am a team player, I assist wherever I am needed, I go above and beyond for the company that I work for, I have excellent work ethics and strength in boosting company morale, quality focused and pay great attention to detail.
Overview
15
15
years of professional experience
Work History
Scanning/printing Operator
The Psychological Corp
San Antonio, TX
01.1993 - 12.2022
- Started presses and observed operations to detect malfunctions.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Data entry,loaded,stacked and scanned TAAS tests in computer for test scores,responsible for placing stacks in tray for re-mailing to schools,kept logs of school names and other information in log books.
- Filed and kept medical and student records in system and purged,archived documents.
- Inspected machines and performed repairs.
- Reviewed completed orders for quality and accuracy.
- Prepared and operated offset printing press for maximum efficiency and production.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Promptly removed completed loads from press.
- Loaded and positioned unprinted materials.
- Adjusted press during production runs to maintain specific registration and color densities.
- Proofed all job orders, securing client approval prior to production.
- Checked job information at each press to verify that correct ink was delivered.
- Maintained register during make-ready and productions processes.
- Applied appropriate packing sheets to cylinders to build up blanket of thickness.
- Logged, trafficked and updated projects in job management software.
- Wrote clear and concise work instructions.
- Distributed updated weekly report of project priorities to team members and management.
Credit/collections/support Rep
United Rentals
Crofton, MD
07.2007 - 10.2022
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created plans and communicated deadlines to complete projects on time.
- Printed out follow up reports to call past due clients,strong use of email to customers and branches. proficient in problem solving disputes.
- Preparation of dispute forms email to branches and maintained resolutions.
- Strong office environment with all relate equipment,strong telephone skills,filing,customer file maintenance,purging old files & documents.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Conducted research, gathered information from multiple sources and presented results
ADMINISTRATIVE ASSISTANT
AMVETS/robert Half
LANHAM, MD
12.2021 - 03.2022
- Separated and distributed mail to each department, opened mail in my department for donations, made copies and sent thank you letters.
- Organized yearly honor veterans ceremony,ordered tent and accessories,catering,decorations and clean up.
- Received incoming calls from veterans wanting to schedule clothing pickups, gave them the state contact numbers for pickups
- Ordered supplies for departments, relieved receptionist, cleaned kitchen and conference rooms
- Received list of flag order from our account to fill orders for people wanting flags, printed ups label to mail boxed flags
- Managed mail room and machine to process outgoing mail, maintained office supplies and stock room, produced and mailed out carillon certificate for deceased veteran to their family.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
ADMINISTRATIVE ASSISTANT
Taylor Properties
Annapolis,MD, MD
12.2017 - 10.2019
- Daily job description included opening and closing office, answered/directed calls/took messages for employees and agents and distributed mail
- Worked closely with FEDEX, receiving and mailing, in charge of mailing letters, documents, checks and monitoring of postage/stamp machine
- Ordered office supplies and distributed among 3 office locations
- Processed and ran credit reports, business cards, and admin fees for agents
- Scheduled conference rooms for staff and agents for meetings, settlements in 5 locations
- In charge of ordering/selling signs to agents
- Researched data base for tenants interested in renting or buying listed properties and then forwarding information to assigned agent
- Recruiting of agents and strong collections of past due dues/strong interaction with agents and the public.
ADMINISTRATIVE ASSISTANT
NAI Michael
LANHAM, MD
01.2014 - 02.2016
- Coded and entered 40 or more invoices each day into in-house accounting software
- Created daily cash reports for accounting department
- Answered and quickly redirected up to 30 calls per day, took messages for agents, relieved receptionist for lunch, breaks and when they were out of the office
- Directed guests and routed deliveries and courier services
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIP, vendors and interview candidates
- Helped distribute employee notices and mail around the office,
- Maintained a clean reception area, including lounge, meeting rooms and associated areas
- Screened all visitors and directed them to correct employee or office
- Coordinated board and committee meetings, including schedule and information.
Caseworker/Apt Manager/Clerk Specialist
San Antonio Housing Authority
San Antonio, TX
10.1993 - 10.1997
- Logged in and made appointments and delivered slips to coordinators/supervisors,printed and issued lease housing apt and house , contracts,amendments,certificates for sec 8 program,mode rehab and vouchers,typed labels and waiting list , various documents to owners and tenants.
- Apartment Mgr/caseworker: processed applications for families and elderly,renewed leases,processed move ins and move, participated in inspection for walk through with inspectors,received ,logged and dispatched work orders to maintenance dept and printed work , documents for various departments. collections clerk: checked tenants monthly payment history,past due tenants and send reminder letters,6 months default were called in were offered payments plans,before eviction plan letter was sent and issued and served.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Gave callers information about programs such as section 8,mode rehab and low income housing,opened,stamped and distributed mail for sec8,mod rehab,vouchers,inspectors, and supervisors.
- Promoted customer loyalty and consistent by treating employees and public with respect and delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Organized and helped with toys for tots,Xmas in July,USMC toy drive and other special humanitarian programs.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
- Recognized emergency type issues to escalation and applied supervisor input for effective resolution.
- Created treatment or service plan meeting each client's individualized needs
Education
D.G.F. HS - All Requirements
NAVAL BASE
Rota Naval Base,spain06.1979
HIGH SCHOOL DIPLOMA -
D.G.F High School
Rota Naval Base ,Spain06.1979
Skills
- Conflict Resolution
- Willingness to Learn
- Microsoft Office
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Time Management
- Dependable and responsible
- Verbal and written communication
- Problem-Solving
- Attention to Detail
- Team building
- Interpersonal Communication
- Information Retrieval
- Confidential Materials Handling
- File Management
- Data Entry
Records management
- Administrative management
- Fluent in french
Languages
French
Native or Bilingual
Timeline
ADMINISTRATIVE ASSISTANT
AMVETS/robert Half
12.2021 - 03.2022
ADMINISTRATIVE ASSISTANT
Taylor Properties
12.2017 - 10.2019
ADMINISTRATIVE ASSISTANT
NAI Michael
01.2014 - 02.2016
Credit/collections/support Rep
United Rentals
07.2007 - 10.2022
Caseworker/Apt Manager/Clerk Specialist
San Antonio Housing Authority
10.1993 - 10.1997
Scanning/printing Operator
The Psychological Corp
01.1993 - 12.2022
D.G.F. HS - All Requirements
NAVAL BASE
HIGH SCHOOL DIPLOMA -
D.G.F High School
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