Sylviuna JD West
Lancaster
Summary
Dedicated and dependable professional with over 5 years of experience in data entry, records management, organizational tasks, and creatively ensuring all customer, coworker, and staff needs are met. Successfully provides fast, high-quality customer service to all guests. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Excels in fostering strong interpersonal relationships, ensuring customer well-being, and effective team leading. Committed to continuous personal and professional growth, prioritizing task management, and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Server
Cheddar's Scratch Kitchen
04.2025 - Current
- Cultivated warm relationships with all customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Stayed up-to-date on menu changes to help customers make food choices.
Creative Content Developer
Fancy Things
02.2020 - Current
- Strengthened content through proofreading and editing.
- Worked with copyediting and development editors to enhance development and presentation of each piece.
- Conferred with clients, editors or producers to discuss changes and revisions to written material.
- Delved into unique themes and subjects with each work to enhance artistic growth and skill.
Sales Associate
Tonique's Boutique
08.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Orientation Leader
Hinds Community College - Raymond Campus
09.2021 - 07.2023
- Collaborated with customers to determine their needs and deliver amazing customer service.
- Fostered team unity to enhance student orientation efficiency.
- Energized peers with dynamic leadership in student activities.
- Evaluated student feedback to refine orientation processes.
- Provided essential support to students adapting to college life.
- Introduced new engagement strategies for student orientation.
- Optimized resource allocation, significantly improving session productivity.
- Analyzed data to efficiently create innovative solutions.
- Trained new staff on policy and procedure.
- Provided impeccable customer service to the students, parents, college professionals, and vendors.
Lead Resident Assistant
Hinds Community College - Raymond Campus
08.2021 - 07.2023
- Streamlined documentation processes, enhancing filing accuracy and accessibility.
- Boosted community engagement by leading diverse educational and social events.
- Provided consistent mentorship, elevating resident group performance and cohesion.
- Implemented feedback-driven improvements, increasing resident satisfaction.
- Fostered strong partnerships with vendors to streamline project execution.
- Elevated team performance through consistent mentorship and leadership.
- Supervised a building of 200+ students.
- Conducted room inspections, occupancy reports, and maintenance requests.
- Mediated and provided professional conflict resolutions.
Education
Associate of Arts - General Arts
Hinds Community College
Raymond, MS05-2023
High School Diploma -
Raymond High School
01.2021
Skills
- Customer Service
- Conflict Resolution
- Communication
- Problem Solving
- Leadership
- Team member support
- Creativity
- Writing
- Point of sale (POS) system operations
- Money handling
Languages
English
Native or Bilingual
American Sign Language (ASL)
Limited Working
Italian
Elementary
Timeline
Server
Cheddar's Scratch Kitchen
04.2025 - Current
Sales Associate
Tonique's Boutique
08.2022 - Current
Orientation Leader
Hinds Community College - Raymond Campus
09.2021 - 07.2023
Lead Resident Assistant
Hinds Community College - Raymond Campus
08.2021 - 07.2023
Creative Content Developer
Fancy Things
02.2020 - Current
Associate of Arts - General Arts
Hinds Community College
High School Diploma -
Raymond High School
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