Sylvonna Smith
Magnolia,AR
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Charter's Choice Educational Services
Torrance, CA
11.2017 - 01.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Associate of Arts - Adjusters- All Lines
The Adjuster School #33399
P.O. Box 731 Katy, Texas 77492 01-2023
Associate of Arts - CIS Microsoft Networks - MCSE - Certificate
Tulsa Community College
Tulsa, OK09-1998
Associate of Arts - Computer Programming/ Database Building
Richland College
Dallas, TX09-1996
Associate of Arts - Psychobiology
California State University Long Beach
Long Beach, CA06-1987
Skills
- Team training and development
- Sales
- Workflow planning
- Analytical skills
- Negotiation skills
- Recruitment
- Staff development
- Customer experiences
- Customer relations
- Contract negotiations
- Top talent recruiting, hiring, and retention
- Customer relationship management
- Training and development
- Supervision and training
- Departmental operations management
Certification
- All Lines Adjuster License Texas
- Flood License
- Xactimate (in progress)
Accomplishments
- #1 Team Awards for the following Companies -Sprint Call Center Customer Care (Technical Support and Sales), Decision One Call Center Technical Support, Hotels.com (Call Center) Customer Service,
Timeline
General Manager
Charter's Choice Educational Services
11.2017 - 01.2025
Associate of Arts - Adjusters- All Lines
The Adjuster School #33399
Associate of Arts - CIS Microsoft Networks - MCSE - Certificate
Tulsa Community College
Associate of Arts - Computer Programming/ Database Building
Richland College
Associate of Arts - Psychobiology
California State University Long Beach
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