Sylwia Burdiez
Middle Village,United States
Summary
Detail-oriented security agent focused on risk assessment and effective emergency response strategies. Developed personalized training initiatives that increased team productivity by 20%, fostering a culture of collaboration and vigilance. Recognized for exceptional conflict resolution skills, ensuring smooth interactions with clients and guests. Committed to maintaining a secure environment while representing core organizational values. Innovative security administrator with a background in policy implementation and compliance management. Enhanced security documentation processes, leading to a 30% decrease in compliance issues. Experienced in collaborating with cross-functional teams to ensure seamless event operations and service delivery. Committed to leveraging expertise in risk management to foster a safe and secure environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Agent
PINKERTON
New York City Metropolitan Area
12.2025 - Current
- Evaluated vendor proposals to ensure alignment with organizational goals and standards.
- Implemented training programs that improved team productivity and morale.
- Served as a liaison between departments to facilitate effective communication and collaboration.
- Streamlined reporting procedures to enhance data accuracy and reporting speed.
- Resolved client issues by providing timely and effective solutions, leading to increased satisfaction.
- Represented Pinkerton’s core values of integrity, vigilance, and excellence in providing concierge-level security.
- Deescalated tense situations to ensure a safe environment for clients and guests.
- Authored detailed incident reports and conducted thorough investigations to enhance risk management strategies.
- PINKERTON | Comprehensive Risk Management
Event Staff
Madison Square Garden Entertainment Corp.
New York, US, United States
06.2023 - Current
- Coordinated logistics for events, ensuring all components were executed smoothly and efficiently.
- Collaborated with team members to implement event plans, contributing to successful execution and positive attendee experiences.
- Managed registration processes and maintained accurate attendee records to streamline check-in procedures.
- Executed crowd management strategies to ensure a safe and enjoyable atmosphere for all participants.
Security Event Staff Member
CSS Security
NY
03.2022 - 09.2026
- Provided excellent customer service by addressing guest inquiries and resolving issues promptly.
- Ensured safety protocols were followed during events, maintaining a secure environment for attendees.
- Monitored event premises for any suspicious activities, reporting incidents to management as necessary.
- Collaborated with team members to coordinate event logistics, enhancing overall attendee experience.
- Trained new staff on safety procedures and emergency protocols, fostering a knowledgeable team.
- Utilized two-way radios for effective communication among team members during high-traffic events.
- Responded promptly to medical emergencies, providing first aid support until professional help arrived.
Security Administrator
CBRE
New York, US, United States
09.2024 - 05.2025
- Managed the implementation and maintenance of security policies and procedures to protect sensitive information.
- Reviewed and updated security documentation to reflect changes in policies and technology.
- Established metrics to measure the effectiveness of security initiatives and report findings to management.
- Managed user accounts and permissions to maintain system integrity and confidentiality.
Administrative Assistant
Brookfield Properties
Manhattan West
05.2023 - 05.2025
- Coordinated and scheduled appointments, meetings, and travel arrangements to optimize executive time management.
- Managed and maintained physical and digital filing systems to ensure easy accessibility and organization of documents.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Utilized Microsoft Office Suite to create and edit documents, spreadsheets, and presentations that supported team objectives.
- Supported project management efforts by tracking deadlines and deliverables, ensuring timely completion of tasks.
- Maintained confidentiality of sensitive information in accordance with company policies and legal requirements.
Guest Experience Ambassador
Summit SLGREEN
One Vanderbilt
06.2022 - 07.2023
- Resolved conflicts and complaints with professionalism and empathy, ensuring guest satisfaction and retention.
- Maintained knowledge of hotel amenities and services, ensuring accurate information is shared with guests.
- Engaged in continuous learning to stay updated on industry trends and guest service strategies.
- Ensured exceptional guest satisfaction by proactively addressing inquiries and resolving issues in a timely manner.
- Developed and implemented personalized guest engagement strategies to enhance overall experience and foster loyalty.
- Collaborated with cross-functional teams to coordinate seamless event operations and improve service delivery.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Ambassador Officer
Alliance Security At SUMMIT One Vanderbilt
NYC, NY
08.2021 - 05.2023
- Developed and executed community outreach programs to enhance organizational visibility and engagement.
- Monitored and reported on community feedback to inform strategic decision-making processes.
- Collaborated with cross-functional teams to create marketing materials and communication strategies.
- Organized and managed events to strengthen community ties and promote positive branding.
- Provided support in grant writing and fundraising initiatives to secure resources for programs.
- Conducted body and package search of personnel entering areas by monitoring x-ray and using a hand held metal detector.
- Verifying identification to ensure only authorized persons are permitted on the premises.
Customer Care Representative
Building Maintenance IGT-City Property Development
NYC
01.2018 - 08.2021
- Supported senior management in executive decision-making by drafting informative reports.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Waitress
Illya Zavulonov Da Mikele Illagio – Wedding Venue
NY
12.2012 - 09.2016
- Delivered exceptional customer service by attentively addressing guest needs and ensuring a pleasant dining experience.
- Collaborated with kitchen staff to accurately relay orders and maintain efficient service flow.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in a fast-paced environment.
- Resolved customer complaints promptly and effectively, enhancing overall satisfaction and loyalty.
- Fostered a welcoming atmosphere by engaging in friendly conversation with guests and creating a positive dining environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Non-Degree Program - Public relations
Stanislaw Staszic College of Public Administration
Bialystok, Poland01.2008
High School Diploma - Fashion Clothing technology technician
Technical High School of Fashion Technology
Bialystok, Poland01.2005
Skills
- Problem Solving - Expert
- Client Relations - Expert
- Attention to Detail - Expert
- Security Protocols - Expert
- Emergency Response - Expert
- Team Collaboration - Expert
- Data Analysis - Expert
- Conflict Resolution - Expert
- Risk Management - Expert
- Good listening skills - Expert
- Work well with or without supervision - Expert
- Customer service - Expert
- Flexible and adaptable - Expert
- Team player - Expert
- Quick learner - Expert
Certification
- NYS Security Guard License – 2021
- CPR/AED + First Aid Certificate in American Health Academy – 2021
- 16 HOUR TRAINING (O.J.T.) certificate in Blackhawk Security School - Bronx, NY 2021, FLSD (pending)
- NYC SST 10-HOUR SITE SAFETY TRAINING FOR WORKERS
- OSHA 30-HOUR CONSTRUCTION
- Certificate of Fitness for Citywide Fire Guard For Impairment (F-01)
- Certificate of Fitness for Temporary Indoor / Outdoor Place of Assembly Safety Personnel (F-04)
- Certificate of Fitness for Indoor Place of Assembly Safety Personnel (F-03)
- Disney’s Approach to Leadership Excellence
Languages
Polish - Native
Timeline
Agent
PINKERTON
12.2025 - Current
Security Administrator
CBRE
09.2024 - 05.2025
Event Staff
Madison Square Garden Entertainment Corp.
06.2023 - Current
Administrative Assistant
Brookfield Properties
05.2023 - 05.2025
Guest Experience Ambassador
Summit SLGREEN
06.2022 - 07.2023
Security Event Staff Member
CSS Security
03.2022 - 09.2026
Ambassador Officer
Alliance Security At SUMMIT One Vanderbilt
08.2021 - 05.2023
Customer Care Representative
Building Maintenance IGT-City Property Development
01.2018 - 08.2021
Waitress
Illya Zavulonov Da Mikele Illagio – Wedding Venue
12.2012 - 09.2016
Non-Degree Program - Public relations
Stanislaw Staszic College of Public Administration
High School Diploma - Fashion Clothing technology technician
Technical High School of Fashion Technology