SYLWIA LITTS
FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Senior Loan Servicing Specialist
Space Coast Credit Union
11.2019 - Current
- Specialized in mortgage servicing and maintenance to ensure seamless and efficient mortgage operations.
- Managed annual insurance and tax disbursements to uphold financial compliance and fiscal responsibility.
- Processed monthly Private Mortgage Insurance bills with precision and attention to detail, contributing to financial accuracy.
- Led comprehensive regulatory assessments and directed robust compliance enforcement efforts to guarantee strict adherence to industry standards.
- Demonstrated proficiency in researching loan issues and expertly determined resolutions to optimize loan portfolio performance.
- Effectively de-escalated member issues by providing service aligned with the SCCU brand promise, ensuring customer satisfaction.
- Collaborated with cross-functional teams and management to conceptualize, develop, and implement process improvements, enhancing operational efficiency.
- Mentored and coached new teammates to foster their professional growth and contribute to team success.
- Utilized a diverse array of websites and platforms to seamlessly execute daily tasks and responsibilities.
- Played a role in the successful execution of the Bi-weekly Mortgage Payment project, contributing to improved efficiency and accuracy in payment processing.
- Contributed to process optimization by actively participating in the development of the Mortgage Insurance Claim workflow, streamlining procedures for enhanced operational effectiveness.
Member Service Specialist
Space Coast Credit Union
03.2016 - 11.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Facilitated seamless loan closings, providing members with a smooth and efficient experience.
- Established and maintained high branch standards by proactively communicating with external vendors.
- Maintained cash vault and branch balances consistently below established limits, ensuring financial integrity.
- Demonstrated meticulous attention to detail by completing tasks and final folders for the Internal Control Report, a crucial component of branch audits.
- Effectively managed member accounts.
Customer Service Representative
Best Buy
10.2013 - 03.2016
- Provided exceptional customer service by assisting customers with returns and resolving their inquiries and concerns efficiently.
- Demonstrated strong problem-solving skills, tailoring solutions to accommodate individual customer needs and ensure satisfaction.
- Thrived in high-pressure situations by making swift and well-informed decisions to uphold customer service standards.
- Maintained meticulous organization to enhance operational efficiency and streamline processes.
Education
High School -
East Stroudsburg High School North
PA01.2013
Skills
- Time Management
- Payment processing
- Construction loan financing
- Continuous improvement
- Closing documentation
- Microsoft Office
- Quality control measures
- Loan servicing experience
- Teamwork and collaboration
- Escrow management
- Loan documentation
Timeline
Senior Loan Servicing Specialist
Space Coast Credit Union
11.2019 - Current
Member Service Specialist
Space Coast Credit Union
03.2016 - 11.2019
Customer Service Representative
Best Buy
10.2013 - 03.2016
High School -
East Stroudsburg High School North