Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylwia Smalec

Orland Park,IL

Summary

  • Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
  • Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly.
  • Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
  • Forward-thinking professional with proven history of leadership, planning and problem solving.
  • Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Cooper’s Hawk
Naperville, Illinois
11.2021 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.

Blood Transport

Red Cross
Chicago, IL
06.2021 - 09.2022
  • Maintained an accurate inventory of supplies used in blood collections.
  • Collected, labeled, processed, and distributed donor samples according to established procedures.
  • Provided quality customer service to donors throughout the entire process.
  • Assisted with set-up and tear down of mobile donation sites when necessary.
  • Followed standard operating procedures for specimen handling, processing, storage, transport, disposal, and documentation as required by regulatory standards.
  • Adhered to safety protocols at all times while collecting specimens from donors.
  • Processed specimens for shipment following appropriate shipping regulations.
  • Communicated effectively with other healthcare professionals regarding donor collections activities.
  • Submitted paperwork documenting donor collections accurately and timely.
  • Analyzed data collected during blood collection processes for accuracy and completeness.

Wish Coordinator

Make A Wish Foundation Utah
Chicago, Illinois
02.2017 - 09.2019
  • Coordinated the fulfillment of wishes by connecting with recipients.
  • Tracked progress against goals set out by the Coordinator and provided regular updates on progress made.
  • Assisted the coordinator with daily administrative tasks and scheduling appointments.
  • Organized and maintained a filing system for documents and reports.
  • Compiled data from various sources to create detailed reports for the Coordinator.
  • Answered emails, faxes, and phone calls promptly and professionally.
  • Attended relevant meetings, conferences, and seminars on behalf of the Coordinator when required.
  • Developed weekly reports summarizing activities completed by the Coordinator's team.
  • Assisted with preparation for special events such as conferences or workshops hosted by the organization.

Education

MBA -

Western Governors University
Salt Lake City, UT
05-2026

Bachelor of Science - Accounting And Finance

Northern Illinois University
Dekalb, IL
05-2024

Skills

  • Product and service knowledge
  • Recruiting and interviewing
  • Task Delegation
  • Cost Reduction
  • Employee Scheduling
  • Budget assistance
  • Employee Performance Evaluations
  • Operations Management
  • Sales monitoring
  • Contract Management
  • Sales Reporting
  • Compliance understanding
  • Performance reviewing
  • Budgeting and finance
  • Staff Training and Development
  • Sales Growth
  • Customer service and satisfaction
  • Orientating and training
  • Promotional planning
  • Employee engagement
  • Policy administration
  • Sales Strategies
  • Staff Management
  • Retail Operations Management
  • Marketing tactics
  • Team motivation
  • Consulting
  • Succession Planning
  • Policy Enforcement
  • Financial Management
  • Employee performance evaluation
  • Retail Operations
  • Customer Relationship Management (CRM)
  • Schedule oversight
  • Reporting and documenting
  • Product branding

Timeline

Assistant Manager

Cooper’s Hawk
11.2021 - Current

Blood Transport

Red Cross
06.2021 - 09.2022

Wish Coordinator

Make A Wish Foundation Utah
02.2017 - 09.2019

MBA -

Western Governors University

Bachelor of Science - Accounting And Finance

Northern Illinois University

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Sylwia Smalec