Learning new business skills
Symantha Martin
Anoka,MN
Summary
Motivated cook offering over 4 years of experience in food preparation. High standards for taste and quality with expertise maintaining profitable margins. Superior communication and leadership skills. Talented Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing all personnel activity in hospitality industry. Exceptional communication skills with ability to give clear instructions to subordinates. Organized and reliable with outstanding menu creation capabilities. Cross-trained, multi-functioning professional with 4 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
8
8
years of professional experience
Work History
Cook
G's Cafe
Anoka, MN
02.2017 - Current
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Communicated closely with Managers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Recommended menu items for new dish development, holidays, special events and promotions.
Assistant Manager
Claires Stores Inc.
Coon Rapids, MN
01.2019 - 07.2019
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Sales Associate
Party Papers And Costumes
Anoka, MN
08.2016 - 11.2018
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
Shift Leader
Caribou Coffee
Anoka, MN
11.2016 - 09.2018
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Regulated pricing, inventory count and supply during shift hours.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Trained new employees and delegated daily tasks and responsibilities.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Created incentive programs and contests to support and award top performers.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Enforced company policies and regulations with employees.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
GED -
Handke School
Elk River, MN 11.2020 - 11.2020
Skills
Food plating and presentation
Recipes and menu planning
Food spoilage prevention
Beautiful presentation of food
Effective planner
Food preparation and safety
Hospitality service expertise
Relationship building and management
Goals and performance
Order management
Staff supervision
Sales expertise
Customer Relations
Sales and marketing
Training
Customer experience
Staff Management
Google Drive
Stocking and replenishing
Loss prevention
Cash register operations
Problem-solving skills
Shipment processing
Excellent people skills
Social perceptiveness
Merchandising understanding
Upselling
Sales training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Understanding the marketing behind products
Learning to increase a stores revenue efficiently
Learning to run a business to better help the overall company
Quote
The scientists of today think deeply instead of clearly. One must be sane to think clearly, but one can think deeply and be quite insane.
Nikola Tesla
Timeline
GED -
Handke School
11.2020 - 11.2020
Assistant Manager
Claires Stores Inc.
01.2019 - 07.2019
Cook
G's Cafe
02.2017 - Current
Shift Leader
Caribou Coffee
11.2016 - 09.2018
Sales Associate
Party Papers And Costumes
08.2016 - 11.2018