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Hi, I’m
SYMANTHA REAGOR
Producer & Content Strategist
Seattle,WA
Summary
Producer with 10+ years of experience in game production, live-service content delivery, and cross-functional coordination. Skilled in asset pipeline management, milestone scheduling, and process documentation. Experienced in supporting seasonal updates and multi-team content releases for AAA games. Adept at streamlining production workflows, managing vendor communications, and ensuring on-time, high-quality content delivery.
Overview
13
years of professional experience
5
Certification
5
years of post-secondary education
Work History
Halo Studios (343 Industries)Redmond, WA
Associate Producer
07.2022 - 12.2024
Job overview
- Oversaw production for live-service seasonal content, managing ~500 player-facing items per season (armor sets, coatings, weapon skins, visual effects, profile cosmetics).
- Coordinated 10+ internal and external stakeholders, including art, UX, narrative, QA, engineering, marketing, and 1–4 outsource vendors.
- Maintained Azure DevOps dashboards and Excel trackers, monitoring ticket status, dependencies, and defect resolution to meet seasonal release milestones.
- Implemented a structured item-tracking workflow, eliminating missed asset deliveries and ensuring content readiness for store and seasonal launches.
- Created clear production documentation and Confluence hub, streamlining onboarding and improving communication across cross-functional teams.
AT&T
Senior Content Strategist
06.2019 - 07.2022
Job overview
- Created annotated UX copy decks from wireframes for high-visibility consumer pages, balancing brand tone, legal review, and information clarity across platforms
- Created annotated UX documentation using Snagit and Word, streamlining handoff between design, legal, and development for faster turnaround and fewer
revisions - Routinely assigned to challenging stakeholder groups to coach on request processes, ticket submission, and workflow compliance
- Revamped intake processes and coached noncompliant teams into reliable, aligned partners, improving turnaround time and reducing rework
- Reviewed and scoped incoming UX content requests, streamlining intake and documentation to support efficient writing, versioning, and stakeholder approvals
- Promoted best practices in content intake, documentation standards, and cross-team communication as an internal process leader
Freelance / Consulting Production & Content Work
01.2012 - 12.2020
Job overview
- Produced and documented content workflows for live and event-based projects, including multi-day writing workshops and narrative game content.
- Managed scheduling, intake processes, and asset coordination to ensure timely delivery for web, tutorial, and multimedia content.
- Collaborated with cross-functional teams to create clear production documentation and content schedules for small-to-medium projects.
Microsoft
Content Writer
10.2017 - 03.2019
Job overview
- Led a large-scale audit and consolidation of Microsoft’s internal procurement knowledge base, reducing over 300 outdated or duplicate articles into a streamlined, accurate content library
- Evaluated documentation across multiple platforms to identify gaps, redundancies, and misaligned guidance
- Refactored internal knowledge base articles for usability and UX clarity, ensuring accuracy, accessibility, and alignment with user goals
- Designed and presented content layout mockups in PowerPoint, facilitating alignment on structure, flow, and content priorities across stakeholders
- Built approved content directly in the CMS, implementing collapsible sections, dropdowns, and accessibility features to improve usability
- Leveraged keyword data to align content structure with user behavior, surfacing high-priority topics and guiding improved content navigation
- Collaborated with legal, design, and accessibility teams to ensure compliance and content quality
Nintendo of AmericaRedmond, WA
Associate Web Producer
12.2016 - 06.2017
Job overview
- Rebuilt and migrated web content into a new CMS, coordinating media-rich assets and support pages with internal stakeholders.
- Flagged critical CMS limitations during migration testing, preventing workflow breakdowns and costly delays.
- Maintained UX and brand consistency across migrated content while supporting daily production tasks.
Halo Waypoint (343 Industries)Redmond, WA
Web Producer / Associate Writer
08.2014 - 03.2016
Job overview
- Managed editorial calendar and weekly content releases for HaloWaypoint.com, publishing 150+ encyclopedia entries and supporting live-service communications.
- Built a OneNote-based scheduling and asset tracking system, reducing delivery time by 25% and ensuring pipeline visibility for writers, designers, and leadership.
- Coordinated multimedia asset delivery, gathering images and related media for articles and managing approvals with art and marketing teams.
- Maintained backup content inventory to prevent delays and supported timely releases for marketing and franchise milestones.
Education
Seton Hill UniversityGreensburg, PA
Master of Fine Arts from Writing Popular Fiction
01.2011 - 06.2013
University Overview
Grand Canyon University
Bachelor of Arts from English Literature
01.2009 - 01.2011
University Overview
Skills
- Live-Service Pipelines
- Milestone Scheduling
- Asset Tracking
- Vendor Liaison
- Azure DevOps
- Confluence
- Jira
- Trello
- SharePoint
- Excel Reporting
- Content Workflows
- Risk Mitigation
- Documentation & Knowledge Sharing
- Art
- UX
- Narrative
- Engineering
- QA
- Outsource Partners
Certification
- Scrum Master Accredited Certification, International Scrum Institute™ - Issued Jun 2025 - Credential ID 56363592378795
- Scrum Certification for Mobile App Developer, International Scrum Institute™ - Issued Jun 2025 - Credential ID 1522814650321
- Scrum Certification for Web Developer, International Scrum Institute™ - Issued Jun 2025 - Credential ID 19792411430738
- Snagit, TechSmith - Issued Oct 2023 · Expires Oct 2025 - Credential ID z46bj3tthicn
- Specialized Certificate in Copyediting, UC San Diego Extended Studies - Issued Mar 2013
Accomplishments
Accomplishments
- Managed live-service content production for Halo Infinite, coordinating ~500 assets across 2 seasonal updates and 7 operations with art, narrative, UX, engineering, QA, and outsourcing partners.
- Created a centralized Confluence hub and Azure DevOps dashboards to track 600+ content tickets, improving visibility and reducing asset delivery errors.
- Identified a critical outsourcing gap that would have delayed a seasonal release by 6+ months, preventing revenue-impacting delays.
- Directed Halo Waypoint content pipeline, publishing 150+ encyclopedia entries and implementing a scheduling workflow that reduced delivery time by 25%.
- Facilitated cross-team alignment with weekly production reports, milestone updates, and contingency plans to ensure timely content releases and stakeholder visibility.
Personal Information
Personal Information
Title: ProducerAvailability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceSoftware
JIRA
AzureDevOps
Markdown
Google Docs / Microsoft Word
Grammarly
Notion
WordPress
Basic HTML/CSS
Figma
Canva
Adobe Photoshop (basic)
Replit
Zoom / Google Meet / Teams / Slack / Discord
OBS Studio
Confluence
ChatGPT (and other OpenAI tools)
Claude AI
Figma Make (AI plugin)
Languages
English
Native or Bilingual
Interests
Creative Writing & Storytelling
Mythology & Cultural Narratives
Game Design & Narrative Systems
Fan Communities & Fandom
Fiber Arts & Crafting
Narrative Design & UX
Content Strategy & Production
Generative AI & Prompt Engineering
Ethical & Inclusive Design
Worldbuilding & Speculative Design
Quote
Balance is about making the right moment-by-moment decisions for yourself.
Timeline
Associate Producer
Halo Studios (343 Industries)
07.2022 - 12.2024
Senior Content Strategist
AT&T
06.2019 - 07.2022
Content Writer
Microsoft
10.2017 - 03.2019
Associate Web Producer
Nintendo of America
12.2016 - 06.2017
Web Producer / Associate Writer
Halo Waypoint (343 Industries)
08.2014 - 03.2016
Freelance / Consulting Production & Content Work
01.2012 - 12.2020
Seton Hill University
Master of Fine Arts from Writing Popular Fiction
01.2011 - 06.2013
Grand Canyon University
Bachelor of Arts from English Literature
01.2009 - 01.2011
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