Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Preference
Timeline

Symanthia Chambers

Reno,NV

Summary

Dedicated to driving operational efficiency and reducing costs. Strong leader and problem-solver. Focus on streamlining operations, leveraging independent decision-making skills and sound judgment to make a positive impact on company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Parts and Service Manager

Paramount Auto Collision & Service
12.2022 - Current
  • Handled escalated customer complaints with professionalism, effectively converting them into opportunities for ongoing patronage
  • Implemented hiring strategies, provided comprehensive training programs, and directed the performance of service staff members in alignment with organizational goals.
  • Used analysis of service reports to identify opportunities for improvement.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Sustained adequate stock levels to fulfill customer requirements efficiently.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.

Parts and Service Manager

Western Skies RV
08.2020 - 12.2022
  • Hires, trains and motivates employees for success
  • Liaison between customers and technicians
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Direct and schedules activities of department employees
  • Monitors technicians productivity
  • Inventory control & ordering
  • Maintains a safe work environment
  • Ensure accuracy of work orders in order to submit claims to warranty
  • Scheduling, PDI’s, Rentals and Service appointments with an ever changing climate
  • Conduct evaluations of team members as a way of coaching them and the company for success
  • Update service methods to improve overall efficiency
  • Make quick educated decisions in order to keep the department running smoothly
  • Receiving parts
  • Fill out RMA’s to minimize excess inventory on parts not needed
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.

Service Advisor

RV Country
11.2019 - 08.2020
  • Scheduling
  • Liaison between customers and technicians
  • Open/close work orders with accuracy ensuring we are compliant with warranty companies and company policies
  • Customer service
  • Assign technicians jobs and work times
  • Update customers in a timely manner
  • Work with parts department to ensure that the correct parts are ordered in a timely manner
  • Inspect coach with customer and go over the concerns to ensure that they are addressed accordingly
  • Submit claims to warranty

Parts Associate

Folsom Lake RV
09.2019 - 11.2019
  • Shipping and Receiving
  • Inventory control
  • Customer Service

Service Advisor/ Sales Specialist/ Business Communications Manager/ Interim Service Manager

RV’S Of Sacramento
01.2018 - 09.2019
  • Scheduling
  • Liaison between customers and technicians
  • Open/close work orders
  • Customer service
  • Assign technicians jobs and work times

Truck Admin Assistant

ENTERPRISE HOLDINGS
09.2017 - 01.2018
  • Ensure that we are current and compliant with DOT inspections
  • Ensure that we are complaint with Certificate of insurance and working with insurance company to certify verbiage is correct in order to mitigate loss
  • Track down Missing COI’s
  • Run credit checks, contact References to ascertain if client is at risk for a direct line of credit
  • Collecting aged receivables
  • Assist truck branches with account set ups, Direct bill applications & act as a liaison between supervisor and vendors
  • Head of telematics tracking devices as well as inventory of in-house product

Education

Diploma -

Woodcreek High School

Skills

  • Accounts Payable and Receivable
  • Ensure Policy and Procedures are followed and Maintained
  • Compliance Specialist
  • Task delegation
  • Reporting and documentation
  • Outlook
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Employee Training and Development
  • Customer Service Management
  • Conflict Resolution

Additional Information

  • Achievements - , Training Award for Best phone skills Multiple Award winner for Customer Service 4 Time Energizer Award Winner “2006, 2007 & 2009" Award for Highest increase in nets

Certification

Spader Management

Work Preference

Desired Job Title

Parts and Service ManagerOffice ManagerProject ManagerWarranty Administrator

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursPaid sick leave401k matchPaid time off

Timeline

Parts and Service Manager - Paramount Auto Collision & Service
12.2022 - Current
Parts and Service Manager - Western Skies RV
08.2020 - 12.2022
Service Advisor - RV Country
11.2019 - 08.2020
Parts Associate - Folsom Lake RV
09.2019 - 11.2019
Service Advisor/ Sales Specialist/ Business Communications Manager/ Interim Service Manager - RV’S Of Sacramento
01.2018 - 09.2019
Truck Admin Assistant - ENTERPRISE HOLDINGS
09.2017 - 01.2018
Woodcreek High School - Diploma,

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Symanthia Chambers