Symbeona Harris
Mohave Valley,AZ
Summary
Customer-focused professional with extensive experience in guest services. Proven track record in customer relations and recordkeeping. Skilled in reception, concierge, and customer service. Proficient in problem resolution and various software operations. Known for maintaining composure in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Guest Service Representative/Front Desk Night Auditor
Hampton Inn & Suites By Hilton
Savannah, GA
07.2023 - 05.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Maintained cleanliness of lobby area and front desk counter.
Medical Transportation Specialist -remote
Tennessee Carriers
Savannah, GA
11.2022 - 06.2023
- Managed patient transportation requests and provided accurate information to clients.
- Coordinated with medical staff, patients, and families to ensure safe transport of patients.
- Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip.
- Communicated regularly with dispatch team members regarding route status updates or changes in schedule or passenger needs.
Guest Service Representative/Front Desk Night Auditor
Motel 6 Hotel
Savannah, GA
02.2021 - 10.2022
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Posted incidental charges to ledgers, manually or by using computers.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Monitored security cameras to ensure safety of customers and staff.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Handled all cash transactions securely according to company policies and procedures.
Healthcare Customer Service Representative
Concentrix
Savannah, GA
06.2018 - 03.2020
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Ensured that proper follow up was completed after each interaction with a customer.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Explained various admission forms and policies, acquiring signatures for consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Customer Service Representative/Technical Support Representative
VXI Global Solutions - Canton
Canton, OH
02.2017 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Recommended upgrades or additional features that could enhance user experience.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Sales Associate
Old Navy
Baton Rouge, LA
10.2015 - 02.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
Expeditor/Dietary Aide
Womens Hospital
Baton Rouge, LA
09.2015 - 10.2015
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Stocked supplies in dining areas as needed.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Kept records of meal service for accurate billing.
- Set up trays for patients upon request.
- Collaborated with team to deliver timely service of items.
- Assisted patients with special needs to eat meals, providing kindness and patience.
Cashier Team Lead
Taco Bell
Baton Rouge, LA
06.2011 - 08.2013
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Processed payments promptly for customers to exceed productivity standards.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05-2011
Skills
- Customer Service
- Reservation Management
- Data Entry
- Guest Relations
- Reservation Processing
- Basic accounting
- Documentation And Reporting
- Payment Processing
- Complaint Handling
- Cash handling experience
- Reservation Management System
- Computer Skills
- Issue Resolution
- Financial Transactions
- Telephone Etiquette
- Microsoft PowerPoint/Office/Word
Timeline
Guest Service Representative/Front Desk Night Auditor
Hampton Inn & Suites By Hilton
07.2023 - 05.2024
Medical Transportation Specialist -remote
Tennessee Carriers
11.2022 - 06.2023
Guest Service Representative/Front Desk Night Auditor
Motel 6 Hotel
02.2021 - 10.2022
Healthcare Customer Service Representative
Concentrix
06.2018 - 03.2020
Customer Service Representative/Technical Support Representative
VXI Global Solutions - Canton
02.2017 - 03.2018
Sales Associate
Old Navy
10.2015 - 02.2017
Expeditor/Dietary Aide
Womens Hospital
09.2015 - 10.2015
Cashier Team Lead
Taco Bell
06.2011 - 08.2013
High School Diploma -
Franklin Senior High School
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