Symia McQueen
Washington,DC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Multi Clinic - Patient Care Coordinator
Phoenix Physical Therapy Rehab
Washington , Dc
05.2023 - Current
- Developed strategies for improving the quality of customer service at the front office.
- Tracked data from various sources such as electronic health records systems and paper charts.
- Scheduled evaluations and procedures for patients.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Maintained accurate medical records for all patients under care.
- Negotiated contracts with health insurance providers concerning reimbursement rates for services rendered.
- Ensured compliance with state laws governing health insurance coverage.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Implemented new policies related to billing processes when required.
- Calculated billing charges prepared and submitted claims to insurance companies.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Answered customer inquiries regarding billings, payments, account status.
- Assisted in developing strategies for improving collections processes.
- Assisted with year-end closing tasks.
- Maintained accurate records of collections, adjustments and denials in the system for 3 Clinic Locations
- Worked closely with patients to discuss payment arrangements when needed.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Monitored inventory levels and placed orders when needed.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
Administrative Assistant /Physical Therapy Technician
Therapeutic Sessions
Washington, DC
12.2020 - 05.2023
- Compiled intake forms, insurance cards and liability waivers before new patient appointments.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
- Documented patient progress, treatments and data in charts.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Helped transport frail or disabled patients to different treatment areas.
- Assisted physical therapist with treatment, administration and planning.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Assisted patients during physical therapy procedures to restore function and reduce pain.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Processed patient intake information and updated medical records prior to treatment.
- Demonstrated flexibility during changes to patient care practice.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Administrative Assistant
Career TEAM
Washington, Dc
06.2017 - 12.2020
- Provided excellent Administrative support to ensure efficient operations of the office.
- Proficient in MS Office, MS Excel, and MS Power point.
- Knowledge of office management systems and procedures.
- Strong Organizational, Written, and Verbal Skills with the ability to multi-task.
- Answered phone calls, scheduled meetings, and supported visitors.
- Completed duties such as filing, typing, copying, scanning, and organizing.
- Maintained supplies inventory by checking stock and inventory levels, in addition to placing orders for office supplies.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Certified Nursing Assistant -
VMT Nursing School
Washington, DC01.2017
Bachelor of Science - Nursing
Trinity Washington University
Washington, DCBachelor of Science - Nursing
University of The District of Columbia
Washington, DCSkills
- Medical billing
- Customer service
- Data analysis
- Office management
- Patient care coordination
- Insurance verification
- Billing processes
- Conflict resolution
- Effective communication
- Attention to detail
- Strategic planning
- Multitasking and prioritization
References
References available upon request.
Timeline
Multi Clinic - Patient Care Coordinator
Phoenix Physical Therapy Rehab
05.2023 - Current
Administrative Assistant /Physical Therapy Technician
Therapeutic Sessions
12.2020 - 05.2023
Administrative Assistant
Career TEAM
06.2017 - 12.2020
Certified Nursing Assistant -
VMT Nursing School
Bachelor of Science - Nursing
Trinity Washington University
Bachelor of Science - Nursing
University of The District of Columbia
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