SYMIRA SHELTON CAM
Stafford,TX
Summary
Experienced assistant property manager passionate about engaging with individuals from diverse backgrounds and personalities. Proven track record in creating and implementing highly effective resident retention programs, resulting in exceptional tenant satisfaction and increased lease renewals. Seeking to further advance expertise as a property manager, leveraging a successful career spanning over 10 years.
Overview
10
10
years of professional experience
Work History
RESIDENT RELATIONS
Caspstone Real Estates Service/ Indio Partners
02.2022 - 09.2024
- Managed Resident's relations for an 1,064 unit asset.
- Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
- Built relationships with business owners, partner lenders, local business associations, community-based organizations and bond market participants to better understand community and market nee
- Demonstrated up-to-date knowledge of civil law regulations by represent and management in civil court.
- Assist Property Manager with highly escalated resident and asset issues.
- Streamlined rent collection process reduced delinquencies significantly.
- Management the stabilization and relocations of the residents and current residents.
Assistant Property Manager
SI Communities
02.2021 - 01.2022
- Maintain Delinquency to under 1 %
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Processed security deposit refunds.
- Compiled maintenance and repair requests for submission to team department and reached out to local contractors for bid proposals.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Multi- Site Assistant Property Manager
Myan Mangement
02.2018 - 02.2021
- Assistant Property Manager for 2 properties totaling 689 units
- Kept meticulous records of all correspondence with residents and staff
- Oversaw daily operations, maintenance and administration of property and staff
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for residents.
- Created effective practices to bring delinquency down by 10%
Regional Leasing Manager/Asst Property Mgr
AMERICAN LANDMARK
02.2015 - 02.2018
- Managed Six Multi-Family properties including home property of 369-964 units per Community.
- Increased Occupancy by 10-20 % per Community.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Established and implemented leasing goals while managing effective lease expiration program.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Worked with owners to identify, develop and achieve community goals and objectives.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Education
C.A.M - Certified Apartment Manager
Houston Apartment Association
05.2015
Skills
- Multi-family Property Management
- Certified Apartment Manager (CAM)
- Houston Apartment Association (HAA) Member
- National Apartment Association Member (NAA)
- Tax Credit
- Multi -Site Management
- Staff and Development
- Vendor/Client Relations
- 17 years of Collections experience
- Resman, Yardi and Onesite Proficient
- Recruiting and Hiring
- Retention Management
Timeline
RESIDENT RELATIONS
Caspstone Real Estates Service/ Indio Partners
02.2022 - 09.2024
Assistant Property Manager
SI Communities
02.2021 - 01.2022
Multi- Site Assistant Property Manager
Myan Mangement
02.2018 - 02.2021
Regional Leasing Manager/Asst Property Mgr
AMERICAN LANDMARK
02.2015 - 02.2018
C.A.M - Certified Apartment Manager
Houston Apartment Association
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