Summary
Overview
Work History
Education
Skills
Timeline
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Symone Campbell

Lanham,MD

Summary

Dedicated qualitative user researcher with a proven track record of employing diverse methodologies to uncover deep user insights. Skilled in synthesizing data to inform product development and enhance user experiences, adept at collaborating across teams to drive informed decision-making.

Overview

5
5
years of professional experience

Work History

Co-Principal Investigator

Worlds Of Hello
08.2023 - Current
  • Secured $50,000 NSF I-Corp grant to spearhead customer discovery and market research initiatives focused on advancing Speech Technology products.
  • Conducted in-depth interviews with over 100 identified product users to gain insights into challenges and resolutions pertaining to speech technology applications for both adult and pediatric demographics.
  • Transformed qualitative insights into actionable metrics that were delivered in weekly presentations to grant managers.
  • Implemented Diversity, Equity, and Inclusion (DEI) methodologies within UX research processes, ensuring diverse perspectives are captured and integrated into all stages of product development.
  • Gained extensive knowledge in qualitative and quantitative data entry, analysis and reporting.

Race & Tech Postdoctoral Fellow

Howard University Applied Data Science & Analytics
06.2023 - Current
  • Implemented qualitative research methodologies to mitigate data bias in user experience studies, ensuring equitable representation of diverse user demographics and cultural backgrounds.
  • Developed qualitative centered research projects to identify and address potential biases in user data, enhancing accuracy and reliability of UX research findings for informed decision-making in product development.

User Experience Researcher

I Love Black People
09.2023 - 01.2024
  • Conducted comprehensive focus groups to gather qualitative insights and user feedback, facilitating creation of user-centric design solutions tailored to diverse cultural perspectives.
  • Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.
  • Participated in culturally relevant design review meetings to cultivate innovative UX developments through collaborative ideation

Doctoral Researcher

Howard University
08.2019 - 05.2023
  • Evaluated user interface to assess usability and effectiveness of culturally relevant K-12 EdTech platforms.
  • Utilized qualitative methodologies to explore impact of digital EdTech platforms on users from marginalized communities, particularly Black students.
  • Identified opportunities for improving accessibility and inclusivity within digital learning environments through iterative design and research methodologies.
  • Presented research findings and recommendations to stakeholders, including educators, policymakers, and technology developers, to advocate for more inclusive and equitable EdTech solutions.

Education

Ph.D. - Communication, Culture & Media Studies

Howard University
Washington, DC
05.2023

Master of Arts - Africana Studies

University At Albany
Albany, New York
05.2019

Bachelor of Arts - Sociology

Buffalo State University
Buffalo, New York
05.2017

Skills

    • Qualitative Research
    • Project Management
    • Critical Thinking
      • Conflict Resolution
      • Team Work
      • Public Speaking

Timeline

User Experience Researcher

I Love Black People
09.2023 - 01.2024

Co-Principal Investigator

Worlds Of Hello
08.2023 - Current

Race & Tech Postdoctoral Fellow

Howard University Applied Data Science & Analytics
06.2023 - Current

Doctoral Researcher

Howard University
08.2019 - 05.2023

Ph.D. - Communication, Culture & Media Studies

Howard University

Master of Arts - Africana Studies

University At Albany

Bachelor of Arts - Sociology

Buffalo State University

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Symone Campbell