Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Symone Curtis

Symone Curtis

Shreveport,LA

Summary

Dynamic professional with extensive experience in customer service and team management at JCPenney Portrait Studio. Proven ability in strategic planning and performance improvement, fostering high-performing teams. Skilled in scheduling and office administration, consistently delivering exceptional client experiences while maintaining a calm demeanor under pressure.

Overview

8
8
years of professional experience

Work History

Receptionist

ReBath Arklatex
04.2024 - 07.2024
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.

Studio Manager

JCPenney Portrait Studio
10.2021 - 04.2024
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Implemented marketing strategies to promote studio to potential clients.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Call Center Representative

Margaritaville Casino
05.2018 - 10.2021
  • Created and maintained detailed database to develop promotional sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.

Host

TaMolly's
10.2016 - 05.2021
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

High School Diploma - General Studies

Airline High School
Bossier City, LA
05.2012

Skills

  • Bookkeeping
  • Scheduling
  • Travel coordination
  • Telephone skills
  • File management
  • Front desk operations
  • PC proficient
  • Strategic planning
  • Schedule management
  • Office equipment operations
  • Professional demeanor
  • Performance improvement
  • Phone etiquette
  • Reception desk management
  • Supply management
  • Scheduling appointments
  • Administrative support
  • Document management
  • Calm demeanor
  • Verbal and written communication
  • Documentation and reporting
  • Office administration
  • Office management
  • Multi-line telephone systems
  • Appointment scheduling
  • Meeting preparation
  • Organization skills
  • Staff management

Timeline

Receptionist

ReBath Arklatex
04.2024 - 07.2024

Studio Manager

JCPenney Portrait Studio
10.2021 - 04.2024

Call Center Representative

Margaritaville Casino
05.2018 - 10.2021

Host

TaMolly's
10.2016 - 05.2021

High School Diploma - General Studies

Airline High School

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