Symone Dade
Willingboro,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service . Maintains focus and positive attitude in stressful situations and high-volume environments. Organized with experience in FOH and BOH restaurant environments.
Overview
7
7
years of professional experience
Work History
Server
Turning Point
03.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Lead Grill Cook /Brunch Cook
Embassy Suites Hilton
01.2019 - 03.2022
- Enhanced customer satisfaction by consistently preparing high-quality meals according to recipe guidelines and specifications.
- Reduced food waste and cost by efficiently managing inventory, monitoring expiration dates, and properly storing perishable items.
- Ensured timely meal preparation and delivery for customers by effectively coordinating with servers and kitchen staff.
- Maintained a clean and sanitary work environment through regular cleaning, sanitizing surfaces, and equipment maintenance.
Server
Texas Road House
01.2017 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Colonia High School
Colonia, NJ06.2008
Skills
- Safe Food Handling
- Table Setting
- Food safety understanding
- Service prioritization
- Strong Work Ethic
- Exceptional customer service
- Allergy awareness
- Menu presentation
- Menu Memorization
- Wine Pairings
- High-volume dining
- Tableside Etiquette
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time management abilities
- Organizational Skills
- Attention to Detail
- Professionalism
- Excellent Communication
- Reliable and Responsible
- Adaptability and Flexibility
Timeline
Server
Turning Point
03.2022 - Current
Lead Grill Cook /Brunch Cook
Embassy Suites Hilton
01.2019 - 03.2022
Server
Texas Road House
01.2017 - 01.2019
High School Diploma -
Colonia High School
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