Symone Day
Redford,MI
Summary
Compassionate Medical Assistant with extensive experience in fast-paced healthcare environments. Demonstrates strong expertise in patient care, medical terminology, and proficient use of electronic health record systems. Recognized for effectively managing multiple tasks and adapting to dynamic situations, leading to improved clinic workflow efficiency and enhanced team collaboration. Aspires to further contribute to patient-centered care initiatives within a dedicated healthcare team.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Michigan Institute For Neurological Disorders
Farmington Hills, MI
07.2020 - 07.2024
- Answered incoming calls, responded to emails, faxes and other inquiries from physician, patients and drug representatives
- Handled confidential information with discretion and integrity.
- Obtained specimens for laboratory testing per physician orders.
- Prepared clinical notes and updates on each patient for review by primary physician.
- Processed orders for medical supplies and lab equipment.
- Administered medications as directed by physician.
- Trained new staff on prior authorization procedures and company policies.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Medical Manager
Healthy Urgent Care
Livonia, MI
03.2015 - 03.2021
- Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
- Conducted regular meetings with staff members to discuss issues or concerns regarding patient care or safety protocols.
- Provided training to new employees on company policies and procedures.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Handled general office duties to support administrative staff during peak hours.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Measured vital signs and took medical histories to prepare patients for examination.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Educated patients about medications, procedures and physician's instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections or medications as directed by the physician.
- Performed routine laboratory tests such as urinalysis, complete blood count, or rapid strep test.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Assistant
Urgent Care Management Monthly
Southgate, MI
06.2014 - 07.2016
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Trained personnel on proper techniques for collecting samples for drug tests as well as documenting results accurately.
- Performed drug tests on employees to ensure compliance with company policies and government regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Ordered diagnostic tests when needed by physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered medications
Medical Receptionist
Care Pediatrics
Dearborn, MI
09.2013 - 05.2014
- Contacted medical facilities to schedule patients for admission.
- Assisted in the examination room with basic clinical tasks such as taking temperatures and blood pressures.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Supported administrative staff by processing payments.
- Performed throat swabs and other basic diagnostic procedures.
- Administered medications under physician's supervision.
- Educated parents and guardians on children's health, nutrition, and wellness.
Education
Everest College
07-2013
Some College (No Degree) -
Henry Ford College
Dearborn, MISkills
- Effective communication
- Time management
- HIPAA compliance
- Trustworthy companion
- Compassionate
- Complex Problem-solving
- Professionalism and ethics
Timeline
Medical Assistant
Michigan Institute For Neurological Disorders
07.2020 - 07.2024
Medical Manager
Healthy Urgent Care
03.2015 - 03.2021
Medical Assistant
Urgent Care Management Monthly
06.2014 - 07.2016
Medical Receptionist
Care Pediatrics
09.2013 - 05.2014
Everest College
Some College (No Degree) -
Henry Ford College
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