Symone Hamilton
Pensacola
Summary
Dynamic, customer-focused hospitality professional with a strong background experience in front desk operations, guest services, and high-volume customer service roles. Proven ability to greet clients warmly, handle inquiries and reservations effectively, and manage appointments with exceptional attention to detail. Skilled in CRM systems and coordinating client services to enhance efficiency and ensure guest satisfaction. Known for adaptability, collaboration, problem-solving, and maintaining a welcoming atmosphere while delivering outstanding service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Professional (CSP)
H&R Block
Pensacola, FL
12.2024 - Current
- Delivered high-level front desk and client-facing service in a fast-paced environment
- Greeted clients warmly, managed check-ins, and ensured a smooth client flow
- Scheduled and confirmed appointments, handled phone and in-person inquiries
- Maintained confidentiality of sensitive client information
- Resolved client concerns professionally while maintaining a calm, welcoming presence
- Guided 30+ clients through tax filing processes while providing expert assistance, ensuring compliance and enhancing understanding of available deductions and credits.
Sales Associate
Maynards Donuts
Pensacola, FL
08.2023 - 01.2024
- Provided exceptional customer service, resolving inquiries and complaints promptly
- Built strong relationships with customers, encouraging repeat visits
- Assisted with inventory management, restocking, and maintaining organized displays
- Prepared baked goods according to recipes and quality standards
- Assisted 50+ customers daily, resolving inquiries and complaints promptly while maintaining a welcoming atmosphere, resulting in repeat business and positive feedback.
Housekeeping
A Cleaning Experience
Pensacola, FL
04.2018 - 01.2019
- Maintained cleanliness and sanitation of private residences to established standards
- Responded professionally to resident requests and special instructions
- Observed and reported potential safety hazards
- Ensured rooms were inspected and prepared according to quality standards
- Addressed resident concerns with professionalism and patience
- Maintained cleanliness and sanitation in 10+ private residences daily, ensuring adherence to safety and hygiene standards and consistently meeting client expectations.
Pastor's Assistant
Trinity Worship Center
Pensacola, FL
08.2015 - 12.2018
- Organized front desk, files, and administrative documents in a professional and organized fashion
- Assisted senior leadership in planning weekly services and coordinating logistics
- Managed incoming calls and emails, responding promptly and professionally
- Handled sensitive information with discretion and confidentiality
- Scheduled meetings and coordinated calendars for staff and leadership
- Organized schedules and coordinated events for staff and congregation, improving operational efficiency by 20%.
Inbound Call Center Representative
Alorica
Pensacola, FL
07.2017 - 11.2018
- Managed 50+ inbound calls daily in a high-volume customer service environment
- Provided clear product information, resolved customer concerns, and ensured first-call resolution
- Built strong rapport with callers, delivering a professional and reassuring customer experience
- Accurately documented customer interactions and follow-ups in CRM systems
- Maintained performance standards while multitasking across systems and call queues
Education
Recording Arts & Show Production - Music
F.I.R.S.T Institute
Orlando, FL11.2022
Diploma - General Studies
Booker T. Washington High School
Pensacola, FL05.2017
Skills
- Reception & Front Desk Operations
- Customer Inquiries Handling
- Guest & Client Greeting
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Attention to Detail
- Professional Communication (Phone & Email)
- Confidential Documentation & Data Entry
- CRM & Client Management Tools (Salesforce, HubSpot)
- Appointment Scheduling & Coordination
- Conflict Resolution
- Multitasking in Fast-Paced Settings
- Professional Appearance & Presence
- Client Relationships
Certification
- License, FL Insurance Adjuster License
- License, TX Insurance Adjuster License
Timeline
Client Service Professional (CSP)
H&R Block
12.2024 - Current
Sales Associate
Maynards Donuts
08.2023 - 01.2024
Housekeeping
A Cleaning Experience
04.2018 - 01.2019
Inbound Call Center Representative
Alorica
07.2017 - 11.2018
Pastor's Assistant
Trinity Worship Center
08.2015 - 12.2018
Recording Arts & Show Production - Music
F.I.R.S.T Institute
Diploma - General Studies
Booker T. Washington High School