Symone Jernigan
Orlando,FL
Summary
Dynamic Food & Beverage Supervisor at Loews Hotels with a proven track record in enhancing guest satisfaction through effective communication and critical thinking. Successfully implemented inventory control systems, reducing food costs while ensuring compliance with health regulations. Recognized for attention to detail and safety awareness, fostering a welcoming environment for all guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
Loews Hotels
Orlando, FL
07.2023 - Current
- Implemented guest service standards, and trained the team on best practices for customer health and safety.
- Delegated work to staff, setting priorities, and goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed regular inspections of storage areas in order to maintain cleanliness and organization standards.
- Conducted daily inspections of food preparation areas and storage facilities.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
Bowling Supervisor
Loews Hotels
Orlando, FL
01.2021 - 07.2023
- Implemented inventory management systems to track supplies and reduce waste.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Performed administrative tasks such as filing paperwork and updating databases as required.
- Educated restaurant staff on proper food handling techniques and hygiene standards.
- Checked food storage areas, displays and equipment such as freezers and refrigerators to review temperatures, cleanliness, and stock.
- Notified management promptly of systemic concerns, and recommended improvement plans.
Attractions Attendant
Universal Orlando
Orlando, FL
07.2016 - 05.2021
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Checked seatbelts of riders to maximize safety, and manage risk.
- Received comments and complaints, and worked to deliver solutions to achieve member and guest satisfaction.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Education
Some College (No Degree) - History (Associates)
Bethune - Cookman University
Daytona Beach, FLSkills
- Critical Thinking
- Effective communication
- Attention to detail
- Safety awareness
- Food service
- Multitasking
Awards
- Employee of the month 2022 Front of House (Loews)
Affiliations
Pending Millionaires is an all woman's organization that strives to spread knowledge and ideas to women interested in exploring the world of business. I have been with this group for over the year.
Certification
- ServSafe Food Safety Provider, Florida Restaurant Lodging Association, 9/7/23 - 9/7/26
Timeline
Food & Beverage Supervisor
Loews Hotels
07.2023 - Current
Bowling Supervisor
Loews Hotels
01.2021 - 07.2023
Attractions Attendant
Universal Orlando
07.2016 - 05.2021
Some College (No Degree) - History (Associates)
Bethune - Cookman University
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