Symone Lewis
Elmsford,NY
Summary
Recent nursing graduate committed to enhancing community healthcare, specializing in medical and mental health in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Garnet Health Medical Center
Middletown, NY
01.2023 - Current
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Led recreational and therapeutic activities to promote patient well-being.
- Assisted patients with daily living activities, such as bathing, dressing, and grooming.
- Applied crisis intervention techniques during patient emergencies.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Created therapeutic environments through activities designed to reduce stress levels among residents.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Completed day-to-day duties accurately and efficiently.
Mental Health Advocate
Independent Living Inc
Middletown, NY
01.2020 - 01.2023
- Conducted crisis counseling and one-on-one peer support for individuals in distress.
- Facilitated wellness groups to promote recovery and personal development.
- Developed and implemented 12-step recovery plans tailored to individual needs.
- Advocated for clients by referring them to appropriate support services.
- De-escalated situations with consumers to ensure safety and stability.
- Counseled family members on mental health issues impacting their loved ones.
- Accessed treatment barriers and created safety plans for at-risk individuals.
- Documented progress and goals within WRAP (Wellness Recovery Action Plan) frameworks.
- Encouraged clients to actively participate in their own recovery process.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
Program Director
Ywca Orange County NY- Cancer Services Program
Newburgh, NY
07.2019 - 05.2020
- Organized and led staff meetings to foster idea generation and provide program updates.
- Represented Cancer Services Program of Orange County, NY in community engagements.
- Credentialed healthcare providers and verified facility certificates through NYS.
- Oversaw daily operations of a six-member team, ensuring efficient workflow.
- Planned and scheduled programming for Breast, Cervical, and Colorectal Awareness Months.
- Directed program operations while providing ongoing leadership and support.
- Established and managed an operational budget of $500,000 annually.
- Created comprehensive progress reports based on performance evaluations for NYS and YWCA Board of Directors.
- Wrote grants
Program Manager
Ywca Orange County NY- Cancer Services Program
Newburgh, NY
07.2017 - 07.2019
- Supervised daily operations to ensure compliance with established values and standards.
- Created tools and benchmarks that enhanced team performance.
- Organized staff meetings to discuss new ideas and provide updates on program milestones.
- Coached team members on policy updates and performance improvement plans to achieve goals.
- Cultivated professional relationships with community-based programs and healthcare centers.
- Advocated for patients facing barriers to necessary screenings.
- Maintained professionalism and composure with personnel during high-stress situations.
Case Manager
Ywca Orange County NY- Cancer Services Program
Newburgh, NY
10.2014 - 07.2017
- Facilitated collaboration with diverse community partners to enhance outreach efforts.
- Delivered training for educational staff on proper intake procedures for cancer screening eligibility.
- Developed and implemented individualized care plans alongside physicians and nurses.
- Tracked patient interactions and interventions using Catalyst software.
- Managed caseload of 30 to 45 patients with abnormal results, ensuring comprehensive care delivery.
- Updated patient records in Catalyst, incorporating diagnostic results for accurate treatments.
- Served as liaison between at-risk communities and healthcare professionals to address care issues.
- Provided direct support by managing referrals and resolving advocacy-related complaints.
Emergency Room Technician
St. Luke's Cornwall Hospital
Newburgh, NY
02.2015 - 07.2015
- Interacted with patients, families, and staff to enhance teamwork and customer service.
- Performed venipuncture on infants, children, adolescents, and adults.
- Executed urine collection and specimen requisition processes.
- Conducted EKGs and placed cardiac monitors effectively.
- Reduced infection risk through thorough cleaning and sanitizing of rooms and equipment.
- Monitored patient comfort and safety, alerting doctors to any abnormalities.
- Cross-checked patient information against records to ensure compliance with safety standards.
- Provided first aid and life support to ill or injured individuals.
- Stocked necessary supplies for emergent situations
- Managed the flow of patients through triage to ensure timely access to medical care.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Performed basic, non-invasive medical assistant duties.
Medical Assistant/ Phlebotomist
Middletown Community Health Center
Middletown, NY
07.2012 - 10.2014
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system.
- Documented patient visit notes to support care continuity.
- Adhered to HIPAA regulations to ensure confidentiality of patient information.
- Collected laboratory samples from patients for testing and analysis.
- Answered phones, scheduled appointments, greeted patients, and ordered necessary supplies.
- Assisted physicians by taking vital signs and preparing patients for examinations.
- Conducted EKGs and diagnostic tests as requested by physicians.
- Collaborated with laboratory personnel to resolve specimen-related issues.
Optical Sales Associate
Dr. Doron Feder
Middletown, NY
03.2010 - 07.2012
- Measured pupillary distances, segment heights, and frame sizes for eyeglasses fabrication.
- Assisted customers in selecting frames based on face shape, lifestyle, and budget.
- Computed purchases and processed cash or credit payments accurately.
- Greeted customers to assess their needs and preferences.
- Explained vision-related terminology clearly to enhance customer understanding.
- Provided tailored advice on lens types and coatings according to individual requirements.
- Engaged customers through effective interpersonal skills to foster positive interactions.
- Maintained databases with up-to-date information and conducted regular inventory checks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Nursing
Rockland Community College
Suffern, NY05-2025
Certificate of Completion - Allied Health
Eastwick College
Ramsey, NJ07-2012
High School Diploma -
Middletown High School
Middletown02-2010
Skills
- patient care
- crisis intervention
- medical record management
- interpersonal communication
- team collaboration
- healthcare advocacy
- Behavioral management
- Trauma-informed care
- Suicide risk assessment
- Therapeutic communication
- CPR and AED
- Infection Control
- Public Speaking
- Conflict Resolution
- Customer Service
Accomplishments
- Alpha Delta Nu Nursing Honor Society
Certification
- BSL Certified through American Heart Association
Timeline
Psychiatric Technician
Garnet Health Medical Center
01.2023 - Current
Mental Health Advocate
Independent Living Inc
01.2020 - 01.2023
Program Director
Ywca Orange County NY- Cancer Services Program
07.2019 - 05.2020
Program Manager
Ywca Orange County NY- Cancer Services Program
07.2017 - 07.2019
Emergency Room Technician
St. Luke's Cornwall Hospital
02.2015 - 07.2015
Case Manager
Ywca Orange County NY- Cancer Services Program
10.2014 - 07.2017
Medical Assistant/ Phlebotomist
Middletown Community Health Center
07.2012 - 10.2014
Optical Sales Associate
Dr. Doron Feder
03.2010 - 07.2012
Associate of Science - Nursing
Rockland Community College
Certificate of Completion - Allied Health
Eastwick College
High School Diploma -
Middletown High School
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