Symo'ne Mantilla
Smyrna,GA
Summary
Proven to enhance warehouse efficiency and safety at FedEx Warehouse, I leverage expertise in material handling and problem-solving to drive results. With a strong foundation in shipping and receiving, plus a commitment to professionalism, I consistently reduce product damages and improve inventory accuracy, showcasing physical strength and a keen attention to detail. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Footlocker Warehouse
Express Employment Professionals
08.2023 - 03.2024
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Consistently lifted materials weighing as much as 30 pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Tennessee Buns
The Reserve Network
05.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Boxed, labeled, and transported items to support assembly operations.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Followed outlined specifications to implement assembly plans.
Cashier
Home Depot
05.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Jim N Nicks BBQ (Cashier and Host )
Keith Warren
02.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Upsold additional products and services to customers to boost sales.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Followed food safety and sanitation guidelines at all times.
- Used POS system to enter orders, process payments and issue receipts.
Atlanta Cheesecake Factory Warehouse
Preferred Personnel Solutions
12.2019 - 09.2020
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Reduced food waste through precise portion control and accurate assembly procedures.
- Packaged and stored food products following proper handling and preservation methods.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
FedEx Warehouse
Preferred Personnel Solutions
06.2018 - 11.2019
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Consistently lifted materials weighing as much as 40 pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2020
Skills
- Order Picking
- Shipping and receiving
- Storage Organization
- Stock replenishment
- Packaging and Labeling
- Product identification
- Environmental awareness
- Material Handling
- Problem-Solving
- Picking and Packing
- Attention to Detail
- Assembly and production
- Sorting and Labeling
- Material Loading and Unloading
- Order picking and processing
- Materials handling and transport
- Receiving and Processing Shipments
- Basic Mathematics
- Order Fulfillment
- Unpacking merchandise
- Record preparation
- Time Management
- Wrapping and boxing
- Self Motivation
- Physical Strength and Stamina
- Data Entry
- Professionalism
Timeline
Footlocker Warehouse
Express Employment Professionals
08.2023 - 03.2024
Tennessee Buns
The Reserve Network
05.2022 - 04.2023
Cashier
Home Depot
05.2021 - 03.2022
Jim N Nicks BBQ (Cashier and Host )
Keith Warren
02.2020 - 05.2021
Atlanta Cheesecake Factory Warehouse
Preferred Personnel Solutions
12.2019 - 09.2020
FedEx Warehouse
Preferred Personnel Solutions
06.2018 - 11.2019
High School Diploma -
Campbell High School