Symone Matthews
Pharmacy Liaison
Crofton,MD
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
Work History
Pharmacy Liaison
Shields Health Solutions
10.2021 - Current
- Initiate and submit prior authorizations on behalf of provider/patient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Handles all inpatient transplant discharge medications; prior authorizations and medication delivery.
- Work in tandem with specialty pharmacy to coordinate medication delivery for post transplant patient.
- Medicare Part B immunosuppressant billing
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Compound oral suspensions for patient pick up.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved patient problems in-person or over telephone by providing assistance with placing delivery orders, prior authorization initiations and refill management.
- Discharge follow up calls to ensure patient compliance.
Pharmacy Technician
Potomac Healthcare Solutions
08.2020 - 10.2021
- Worked at JBA main outpatient pharmacy with military personnel and provided quality service to military members and their families.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Lead Pharmacy Technician
CVS Pharmacy
01.2016 - 08.2020
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments\ as lead pharmacy technician.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
High School Diploma -
North Point High School
Waldorf, MD06.2011
Skills
- Prior Authorizations
- Insurance Claim Processing Software
- Workplace Safety
- Pharmacy Management Software
- Pharmacy Practices
- Prescription Filling and Labeling
- Quality Assurance and Control
- Prescription Interpretation
- Organization and Prioritization
- Medicare and Medicaid Processes
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- Maryland State Pharmacy Technician
- D.C Pharmacy Technician
Timeline
Pharmacy Liaison
Shields Health Solutions
10.2021 - Current
Pharmacy Technician
Potomac Healthcare Solutions
08.2020 - 10.2021
Lead Pharmacy Technician
CVS Pharmacy
01.2016 - 08.2020
High School Diploma -
North Point High School
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