Symone Miah

These are different events and festivals I have worked as a Bartender through Long Beach Bartending School.

• Boots in the Park, Norco, CA 2021 / Santa Clarita 2023
• New Year's Eve Countdown, San Bernardino, CA 2022-23
• Super Bowl LVII Glendale, AZ 2023
• Nascar Xfinity Series Fontana, CA 2023
• Beyond Wonderland, San Bernardino, CA 2023

• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Served high customer volumes during special events, nights, and weekends.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Assisted with inventorying beverage stock and bar supplies.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Prepared batch recipes for mixers in cocktails
• Served tables while taking care of the high-volume bar area

• Worked up the ranks of the company, started as cashier, left a cook
• Host certified
• "If you got time to lean, you got time to clean"