Symone Owens
Columbus,Georgia
Summary
Customer Service Professional with exceptional interpersonal and communication skills. Expert in resolving customer issues and fostering positive relationships with internal and external clients.
Overview
9
9
years of professional experience
Work History
Resolution Coordinator
Walmart
Remote
09.2022 - 12.2022
- Handles ad-hoc questions requiring in-depth research to ensure customer satisfaction.
- Tracked service metrics to uncover actionable insights
- Collaborated with various Walmart Services departments to drive research initiatives
- Relayed status updates and provided guidance to management
- Facilitated interactions between customers and third-party vendors.
Customer Service Specialist
Lewis Consulting Charity Services LLC
Atlanta, Georgia
05.2019 - 04.2021
- Delivered initial information to new customers regarding volunteer services
- Coordinated customer appointment scheduling with vendor guidelines
- Ensured customer service quality through follow-ups
- Implemented effective techniques for quick response to questions
- Communicated problems to designated divisions
- Rectified problems arising from vendor interactions
- Engaged with top management and customer service staff for solution discovery
- Secured charity services from new annual vendors including local businesses, government bodies, and state entities
Customer Service Representative
Aflac
Columbus, Georgia
05.2019 - 11.2019
- Provided detailed information on matters related to policy premium payments
- Handled one-time payments, reactivation, and reinstatement for policyholders
- Inputted data into multiple software systems
- Supported users in enrolling into website payment systems
- Dispatched requested correspondences and documentations across multiple communication channels
Technical Support
Concentrix
Columbus, Georgia
03.2019 - 04.2019
- Guided users through troubleshooting steps on company's online platform
- Assisted clients with understanding and using online tax forms
- Addressed concerns regarding online platform
- Redirected calls to correct departments
- Enhanced customer satisfaction through efficient reconciliation and reimbursement handling
- Coordinated appointments for tax specialists with clients
Customer Service Representative
TSYS Healthcare
Columbus, Georgia
07.2016 - 10.2017
- Communicated with customers via telephone to provide account information and services
- Verified adjustments met customer problem resolutions
- Demonstrated empathy when managing billing issues
- Documented details of inquiries, complaints, comments, including actions taken
- Processed information utilizing various enterprise software tools
- Highlighted services and products contributing to improved banking solutions
- Ensured compliance with established procedures for optimal customer service
Cashier/Team Lead
Burger King
Columbus, Georgia
08.2013 - 11.2015
- Displayed professional and courteous demeanor to customers
- Handled orders, payments, and refunds for both internal and external clients
- Executed transactions using point of sale system
- Increased sales by sharing details of supplementary food items
- Allocated tasks among team members
- Developed menu items aligning with company goals
Education
Diploma -
Hardaway High School
Columbus, GA05.2013
Skills
- Supportive Team Collaborator
- Active Listening Skills
- Advanced Computer Proficiency
- Effective Conflict Resolution
- Steadfast Team Player
- Effective Time Management
- Adaptability Skills
- Customer-Focused
- Proficient Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Customer Service Training Certification - 2016
Timeline
Resolution Coordinator
Walmart
09.2022 - 12.2022
Customer Service Specialist
Lewis Consulting Charity Services LLC
05.2019 - 04.2021
Customer Service Representative
Aflac
05.2019 - 11.2019
Technical Support
Concentrix
03.2019 - 04.2019
Customer Service Representative
TSYS Healthcare
07.2016 - 10.2017
Cashier/Team Lead
Burger King
08.2013 - 11.2015
Diploma -
Hardaway High School
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