Symone Reyes
San Diego,CA
Summary
To offer great problem solving skills to a workplace that offers a safe and beneficial work environment
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
22
22
years of professional experience
Work History
Food Worker
Starbucks, Barista
08.2024 - 08.2025
- Trained new staff on food safety protocols and operational standards.
- Managed inventory levels, ensuring timely restocking of essential supplies.
- Streamlined food preparation processes to enhance service efficiency.
- Enforced sanitation and hygiene standards to maintain health compliance.
Processor
Krispy Kreme
04.2023 - 04.2024
- Customer service, processing and decorating doughnuts, cashier
- Operated machinery for doughnut production, ensuring adherence to quality standards.
- Monitored production line efficiency, identifying and resolving bottlenecks.
- Maintained inventory levels, coordinating with supply chain for timely restocking.
- Increased productivity by effectively managing workload and prioritizing tasks.
Remote Customer Service Representative
Riverlink
02.2022 - 02.2024
- Processing taxes customers service help with applications and passwords /
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Trained new hires on company policies, customer interaction techniques, and system usage.
- Implemented feedback systems to identify areas for improvement in service delivery.
- Analyzed customer feedback data to inform strategic decisions for service enhancements.
- Led initiatives to improve response times, resulting in enhanced overall customer experience.
- Mentored junior representatives, fostering a collaborative team environment focused on excellence.
Remote Customer Service Representative -
Amerisave
01.2021 - 01.2022
- Sales, customer service remote work.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with logistics teams to ensure timely glass replacement services for customers.
- Led initiatives to streamline communication between departments, improving overall service delivery.
- Monitored customer feedback to identify trends and recommend service enhancements.
Cake Decorator/Baker
Sam's Club
07.2019 - 07.2020
- Preparing customized cakes. Up to 3 tier 1
- Collaborated with team members to streamline decoration processes, improving turnaround time for orders.
- Implemented quality control measures to ensure consistency in decoration standards across all baked goods.
- Trained staff on safe handling of baking tools and equipment, promoting a culture of safety and compliance.
- Monitored inventory levels of decorating supplies, reducing waste through effective resource management.
- Mentored junior decorators on advanced techniques and best practices for cake artistry and presentation.
- Developed new decoration concepts that aligned with seasonal themes, attracting increased customer interest.
Call Center Representative
Louisville Convention and Visitors Bureau
05.2017 - 08.2018
- Answering telephones and helping others with questions and housing needs for Louisville.
- Certified tourism ambassador.
Leasing Agent.
Alltrade Properties
01.2015 - 02.2017
- Taking calls third party
- Helping people understand banking and or insurance
- Assisted in tenant application processing and screening procedures.
- Developed marketing strategies to attract new tenants and retain existing ones.
- Managed maintenance requests, ensuring timely resolutions for tenant satisfaction.
- Conducted market research to determine competitive rental pricing and property positioning.
- Trained new leasing agents on company policies and customer service best practices.
- Implemented process improvements that enhanced operational efficiency within leasing office.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Customer Service Representative
Auto glass now
01.2014 - 12.2014
- Making insurance claims
- Dispatching technicians to jobs
- Picking up and delivering glass
Front Desk Agent / Manager on Duty
Crowne Plaza Hotel
08.2011 - 02.2014
- Directing staff and guests as necessary to provide the best service possible.
- Managing reservations and phone calls for hotel.
- Basic office duties.
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Trained new staff on front desk procedures and customer service best practices.
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Implemented efficient workflows that improved response times for guest requests.
Call center Agent
LUTH RESEARCH
01.2010 - 01.2011
- Calling and surveying computer generated numbers
- Medical record taking
Food Service Worker
Veterans Canteen Service
02.2009 - 07.2010
- Preparation of food, Customer Service Warehouse stocking, Safety And Cleaning
Temporary worker
DNR Group
01.2009 - 01.2010
- Tending to writing machines in a warehouse environment
Team member
White Castle
03.2005 - 03.2009
- Preparation of food and beverages, Stocking and Inventory, Customer Service, Safety And Cleaning
- Cash register and system computers
- Promoted to full time, hamburger specialist, management training
Breakfast Attendant/ Laundry Attendant
Residence inn Marriot
01.2004 - 07.2005
- Preparation of food, Safety and Cleaning, Customer Service
- Grounds cleaning, washing and drying the linens of hotel
- Promoted to breakfast attendant
Education
Pharmacy Tech
Western Medical
El Cajon03-2025
Early childhood
Ivy Tech Community College
Sellersburg, IN05.2017
High school diploma - Art
Jefferson Community And Technical College
09-2014
medical
Spencerian College
Louisville, KY06.2008
Skills
- Call Center
- Customer Service
- CSR
- Laundry
- Cake Decorating
- Coffee Experience
- Cooking
- Barista Experience
- POS
- Food Preparation
- Food Service
- Cashiering
- Documentation review
- Financial services
- Telemarketing
- Customer support
- Live chat
- Typing
- Analysis skills
- Communication skills
- Customer service
- Fast-paced environment
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Working quickly
- Food and safety standards
- Food preparation
Additional Information - Note
There is a small gap of unemployment (09/16-05/17) that was used for peace and to focus on my child during maternity leave.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Cleaner fit, Proficient, 01/01/22
- Warehouse safety, Proficient, 06/01/22
- Customer focus & orientation, Proficient, 02/01/22
- Customer service, Proficient, 03/01/22
- Work style: Reliability, Proficient, 04/01/22
Timeline
Food Worker
Starbucks, Barista
08.2024 - 08.2025
Processor
Krispy Kreme
04.2023 - 04.2024
Remote Customer Service Representative
Riverlink
02.2022 - 02.2024
Remote Customer Service Representative -
Amerisave
01.2021 - 01.2022
Cake Decorator/Baker
Sam's Club
07.2019 - 07.2020
Call Center Representative
Louisville Convention and Visitors Bureau
05.2017 - 08.2018
Leasing Agent.
Alltrade Properties
01.2015 - 02.2017
Customer Service Representative
Auto glass now
01.2014 - 12.2014
Front Desk Agent / Manager on Duty
Crowne Plaza Hotel
08.2011 - 02.2014
Call center Agent
LUTH RESEARCH
01.2010 - 01.2011
Food Service Worker
Veterans Canteen Service
02.2009 - 07.2010
Temporary worker
DNR Group
01.2009 - 01.2010
Team member
White Castle
03.2005 - 03.2009
Breakfast Attendant/ Laundry Attendant
Residence inn Marriot
01.2004 - 07.2005
Early childhood
Ivy Tech Community College
medical
Spencerian College
Pharmacy Tech
Western Medical
High school diploma - Art
Jefferson Community And Technical College
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