SYMONE SIMPSON
Rock Hill,SC
Summary
Diligent professional seeking to secure a dynamic position that will allow me to utilize my financial, customer service, and collection skills to contribute the profitability of the company while maintaining good customer relations
Overview
11
11
years of professional experience
Work History
Finance Officer
First Citizens Bank
06.2022 - 01.2026
- Manage daily financial transactions, including accounts payable and receivable
- Prepare financial reports, budgets, and forecasts
- Monitor cash flow and reconcile bank statements
- Ensure compliance with financial regulations, policies, and internal controls
- Assist with audits and maintain organized financial records
- Analyze financial data and identify trends or discrepancies
- Support management with financial planning and decision-making
Human Resources Specialist
Continuum Health Care Services
05.2020 - 04.2022
- Streamlined recruitment processes by implementing automated applicant tracking systems.
- Developed and facilitated employee onboarding programs to enhance new hire integration.
- Conducted comprehensive employee training sessions, improving overall workforce competency.
- Collaborated with management to design performance appraisal frameworks aligned with company goals.
- Established employee engagement initiatives, fostering a positive workplace culture and retention rates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Collections
Williams & Fudge
01.2019 - 10.2020
- Use a computerized system for tracking and information gathering
- Negotiate with customers to resolve delinquency issues
- Consistently exceeds individual, and team monthly goals as well as maintaining compliance
Customer Representative
RoundPoint Mortgage
04.2020 - 10.2020
- Identified homeowners’ concerns, thoroughly researched their issues, and provided accurate answers
- Developed workable solutions that satisfied the homeowners, client/investors, and the company
- Efficiently navigated through multiple servicing related systems and progressed customers’ needs into effective solutions
- Processed homeowners’ mortgage payments and achieved company performance goals
- Served as the communication channel between customers and the organization
- Proactively reviewed loan accounts for potential talking points
Teller
Wells Fargo Bank
05.2017 - 12.2018
- Provided exceptional customer service and protected bank operations by keeping information confidential
- Cashed travelers’ checks, money orders, bond, cashier’s checks and prepared currency transaction reports
- Carefully researched accounts on bank system, placed holds on accounts, transferred funds online and processed miscellaneous items
- Accurately processed and received deposits, loan payments, withdrawals, and answered customer questions in person and/ or over the phone
Collections
Prince Parker & Associates
02.2015 - 04.2017
- Handled 200+ calls per day and responded to customer inquiries via telephone and email
- Confirmed and/ or negotiated with customers to resolve delinquency issues
- Adhered to provisions set forth in the Fair Debt Collection Practices Act (FDCPA)
- Reviewed and researched every account carefully and maintained strict confidentiality
- Assisted with training, coaching and mentoring new collectors
Education
Associates in Business Management (obtaining) - undefined
York Technical College
High School Diploma - undefined
Rock Hill High School
Health and Accident License - undefined
Pearson Vue
01.2015
Skills
- Leadership: Empowers and influences others to achieve a common goal or changed behavior
- Proficient in Microsoft Office Programs and savvy with various business systems
- Demonstrates a customer/ client driven approach that focuses on understanding the customer in order to facilitate a business relationship
- Strong ability to multi-task, including conversing while navigating multiple software applications
- Resourceful in solving problems and maximizing resources to quickly determine solutions
- Works well under pressure in a high-volume environment with little to no supervision
- Adapts easily to constant changing work environments, work priorities and organizational needs
- Demonstrated ability to work independently or in a team foster environment
- Establishes and maintains effective working relationships with others
- In depth understanding of the Collection business with advanced negation skills
- Maintains high level of productivity and self-direction
Timeline
Finance Officer
First Citizens Bank
06.2022 - 01.2026
Human Resources Specialist
Continuum Health Care Services
05.2020 - 04.2022
Customer Representative
RoundPoint Mortgage
04.2020 - 10.2020
Collections
Williams & Fudge
01.2019 - 10.2020
Teller
Wells Fargo Bank
05.2017 - 12.2018
Collections
Prince Parker & Associates
02.2015 - 04.2017
Associates in Business Management (obtaining) - undefined
York Technical College
High School Diploma - undefined
Rock Hill High School
Health and Accident License - undefined
Pearson Vue