Symone Smalls
Ladson,SC
Summary
Dynamic professional with a proven track record at Telus International, excelling in problem-solving and customer relations. Expert in topical medication application and maintaining high levels of accuracy in documentation. Demonstrated ability to enhance patient and customer satisfaction through effective communication and a calm demeanor, contributing to team success.
Overview
3
3
years of professional experience
Work History
Medication Aide
Terrabella Summerville
Summerville, SC
02.2024 - Current
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Prepare medications per shift to distribute to patients orally, topically, or through inhalation.
- Answered patient call signals and signal lights to determine patients' needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
Call Center Representative
Telus International
Ladson, SC
11.2021 - 02.2023
- Handled customer transactions, arranged payment plans, and processed card reorders.
- Maintained accurate records of customer interactions for future reference.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Hanahan High School
Hanahan, SC06-2017
Skills
- Topical medication application
- Problem-solving
- Attention to detail
- Vital signs monitoring
- Team coordination
- Documentation and recordkeeping
- Account updating
- Complaint handling
- Calm demeanor
- Customer relations
Timeline
Medication Aide
Terrabella Summerville
02.2024 - Current
Call Center Representative
Telus International
11.2021 - 02.2023
High School Diploma -
Hanahan High School
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