Symone Stern
Dallas,TX
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Rosannebeck Collections
Dallas, TX
08.2022 - Current
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Organized files according to established procedures for easy retrieval later on.
- Maintained updated knowledge of industry trends related to data entry operations.
- Checked source documents against entered data to ensure accuracy.
- Created spreadsheets to track data entries.
Teacher
Dallas Isd
Dallas, TX
03.2013 - 08.2022
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
Bachelor of Arts - Early Childhood Education Administration
University of Arizona
Tucson, AZ05-2022
Skills
- Scheduling
- Call Management
- Account updating
- Inbound and Outbound Calling
- Report Generation
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Complaint resolution
- Adaptive team player
Timeline
Customer Service Representative
Rosannebeck Collections
08.2022 - Current
Teacher
Dallas Isd
03.2013 - 08.2022
Bachelor of Arts - Early Childhood Education Administration
University of Arizona
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