Symone Wallace
Roswell,GA
Summary
Compassionate yet energetic childcare provider, experienced in providing a safe environment for children. I always remain calm under pressure while keeping the children's setting light and playful. Works hard to identify and address educational issues.
Overview
12
12
years of professional experience
Work History
Teacher/Tutor
AmeriCorps NCCC
Roswell, GA
10.2023 - Current
- Built and strengthened positive relationships with students, parents and teaching staff.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Assessed student performance through tests, quizzes, and other assessments.
Customer Service Representative
Custard Insurance Adjusters Inc.
Peachtree Corners, GA
02.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Taking details of the loss
- Taking messages
- Looking up claim details
- Finding adjusters
- Contacting towing companies
- Working on escalations
- Working with property, auto, and commerical losses.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Warehouse Distribution Associate
PBD Worldwide
Alpharetta, GA
11.2019 - 06.2020
- Broke down heavy pallet loads of cases, boxes and bags.
- Made frequent adjustments to work plans to accommodate changing priorities.
- Assessed stock quality and accuracy against paperwork.
- Prepared secure and well-organized shipping boxes, pallets and crates.
- Received, shipped, loaded and unloaded goods.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Received, processed and reshelved returned products to facilitate accurate inventory.
- Tagged and stored product inventory in correct areas and locations.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
- Updated tracking system to enhance operations.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Weighed mail to determine correct postage.
Teacher
Kids R Kids
Duluth, GA
10.2016 - 06.2018
- Provide childhood education planning and early childhood development
- Instruct children in activities designed to promote social, physical, and intellectual growth
- Create lesson plans for developmental purposes
- Collaborate with peers to ensure lesson plans within state guidelines for Early Childhood development
- Maintain daily open communication with parents
- Report any suspect abuse to supervisor
- Arrange a classroom environment in accordance to program goals
- Maintain all appropriate daily records, such as attendance and dietary sheets
- Meet all applicable licensing regulations and attend training seminars.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Graded projects, exams and assignments to track student progression.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Security Officer
Universal Protection Service
Roswell, GA
07.2015 - 01.2017
- Monitoring mental illness Patients
- Report suspicious activities and persons
- Write detailed narrative reports; maintain daily activity reports
- Respond to emergency situations requiring security assistance
- Foot patrol of interior and exterior areas of assigned locations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
Child Care Provider
Symone's Childcare Club
Norcross, GA
03.2013 - 07.2015
- Created stimulating educational and recreational environment to enrich children's minds, develop critical thinking abilities, and establish positive social behaviors
- Maintained open lines of communication with parents to inform them of special events, holidays, child's progress and behavior, or changes in policies and procedure
- Prepared and served children's meals
- Group activities to encourage learning and develop social interaction skills
- Helped children with daily routines
- Assisted individuals with special needs
- Maintained records of individual children
- Offered comfort and advice to children dealing with particular struggles
- Performed housekeeping duties such as cleaning toys and arranging items for use.
Warehouse Worker / Manger Assistant
Planet Fulfillment
Norcross, GA
12.2012 - 10.2013
- Shipping out orders
- Answer phone calls
- Checking and pulling orders
- Greet visitors
- Schedule meetings
- Send emails/faxes
- Take and relay messages
- Keep records and prepare reports for management
- Review/ Report customer's problems and resend out the correct order.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
04-2024
High School Diploma -
Northview High School
Johns Creek, GA01.2011
Skills
- Excellent communication
- Outstanding people skills
- Problem-solving abilities
- Classroom management
- Lesson planning
- Creating positive learning environment
- Student advising and mentorship
- Creativity
- Teamwork
- Time Management
- Mentoring
- Tutoring and after school help
Timeline
Teacher/Tutor
AmeriCorps NCCC
10.2023 - Current
Customer Service Representative
Custard Insurance Adjusters Inc.
02.2021 - Current
Warehouse Distribution Associate
PBD Worldwide
11.2019 - 06.2020
Teacher
Kids R Kids
10.2016 - 06.2018
Security Officer
Universal Protection Service
07.2015 - 01.2017
Child Care Provider
Symone's Childcare Club
03.2013 - 07.2015
Warehouse Worker / Manger Assistant
Planet Fulfillment
12.2012 - 10.2013
Bachelor of Science - Criminal Justice Administration
University of Phoenix
High School Diploma -
Northview High School