Symone Whitfield
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience, while beginning my career in a high-level professional environment.
Overview
10
10
years of professional experience
Work History
Facility Admission Coordinator
University of Maryland Capital Region Medical
01.2023 - Current
- •Greets patients, visitors and answers telephone in a prompt and courteous manner.
- •Verifies and enters patient information including insurance, eligibility and demographics into patient management system.
- •Collects and posts co-payments and other out of pocket expensive from patients.
- •Communicates with nursing staff to aids in patient care and processing.
After-School Teacher
Kinder-Care Education
05.2022 - 01.2023
- Maintained safe, clean and organized classroom environment.
- Taught students subject-specific material, learning strategies and social skills.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Health Screener
MHS/Virgina Hospital Center(Contractor)
04.2021 - 07.2021
- Maintains strict confidentiality related to work information.
- Ensures a warm friendly welcome to all individuals entering the facility.
- Screens to ensure temperature readings for those entering the facility are within standard range.
- Responds to guest inquiries and concerns promptly with courtesy.
- Utilizes screening questions to ensure individuals entering the facility have not had a recent exposure to illness.
Cashier
Giant Foods
08.2018 - 01.2020
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Operated cash register to record all transactions accurately and efficiently.
- Assist baggers in bagging customers' purchases in appropriate bags.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Child Care
Gold's Gym
05.2017 - 07.2018
- Care for children in a defined area of the gym for the attending members
- Interact with the children in a positive and age appropriate manner.
- Keep security and registration records on all children
- Support children's emotional and social development, encouraging understanding of others and supporting positive self-concepts.
Receptionist
Capitol Hill Towers
02.2015 - 12.2016
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Associate of Science - Medical Assistance
MedTech College
05.2013
High School Diploma -
Booker T. Washington PCS
06.2010
Skills
- Customer service and assistance
- Skilled in 40 WPM
- Computer Skills
- Quick Leaner
- Communcation
- Calm under pressure
- Flexible and adaptive
Timeline
Facility Admission Coordinator
University of Maryland Capital Region Medical
01.2023 - Current
After-School Teacher
Kinder-Care Education
05.2022 - 01.2023
Health Screener
MHS/Virgina Hospital Center(Contractor)
04.2021 - 07.2021
Cashier
Giant Foods
08.2018 - 01.2020
Child Care
Gold's Gym
05.2017 - 07.2018
Receptionist
Capitol Hill Towers
02.2015 - 12.2016
High School Diploma -
Booker T. Washington PCS
Associate of Science - Medical Assistance
MedTech College
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