Symone Williams
Oakland,CA
Summary
Versatile professional with a strong background in customer support, account management, and healthcare outreach. Skilled in client relationships, managing data efficiently, and ensuring compliance with industry regulations such as HIPAA.
Overview
8
8
years of professional experience
Work History
Outreach Agent
Datavant
01.2022 - 12.2025
- Outreach Agent engaging with healthcare providers to obtain necessary medical documentation.
- Skilled in making outbound calls to request and follow up on medical charts, ensuring a timely and efficient retrieval process.
- Strong commitment to compliance with HIPPA regulations and the Accountability Act, prioritizing the confidentiality and security of patient information.
- Demonstrated ability in maintaining accurate records and managing data effectively to support organization goals.
Benefit Support Specialist
Conduent
09.2023 - 03.2024
- On this temporary assignment with Conduent Provided comprehensive support to customers regarding various benefits offered through their employers, including retirement plans, Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), dental, and health insurance options.
- Updated employee records and communicated claim statuses effectively, ensuring that employees were well-informed about their benefits.
- Guided employees through the enrollment process, clarifying steps and requirements, and assisted with password resets to enhance user accessibility.
- Managed both inbound and outbound calls, as well as email communications, to address inquiries and schedule follow-ups, ensuring timely resolution of employee concerns.
- Issued health benefit cards to employees and provided account balance information, contributing to a seamless benefits experience.
Account Care Advocate
Gusto
02.2020 - 03.2022
- Assist employers by email, chat with questions related to payroll, time tracking, deductions review, and enrollment.
- Maintained up to date knowledge of products and services to provide accurate information to small business owners.
- Utilized platforms such as workday for daily job functions while providing exceptional customer service by efficiently resolving payroll and compliance inquiries, ensuring a high level of customer satisfaction and retention.
- Day to day basis Communicate clearly and effectively to convey complex payroll concepts and compliance regulations in an understandable manner, enhanced customer understanding.
- Actively participate in team meetings, training sessions, and continuous professional development opportunities to remain informed about company policies, compliance regulations, and industry changes.
Account Manager
LaborMax Staffing
09.2017 - 10.2018
- Successfully managed a diverse portfolio of candidates and clients, building strong relationships with both existing and new partners to understand their needs.
- Proactively searched, sourced, and screened potential candidates through various online resources, ensuring a thorough evaluation of talent. Conducted in-person interviews to assess candidates' skills and cultural fit, providing a positive and engaging experience throughout the process.
- Collaborated closely with the recruiting team on screening, orientation, and placement, ensuring that candidates are well-prepared and supported in their new roles.
- Utilized problem-solving and conflict resolution skills to navigate challenges in the recruitment process, creating a smooth experience for all parties involved.
- Followed up effectively with prospects, maintaining an open communication through CRM tools such as ICIMS, phone calls, emails, and in-person meetings.
Education
Certificate - Business Administration
Ashworth College
Atlanta, GA03.2018
Skills
- Critical Thinking
- Time Management
- Appointment Scheduling
- ICIMS
- CRM System
- Data Management
- Zendesk
- Salesforce
- Workday
- Medical Terminology
- Analysis
- MultiTasking
- Customer service and care
Timeline
Benefit Support Specialist
Conduent
09.2023 - 03.2024
Outreach Agent
Datavant
01.2022 - 12.2025
Account Care Advocate
Gusto
02.2020 - 03.2022
Account Manager
LaborMax Staffing
09.2017 - 10.2018
Certificate - Business Administration
Ashworth College
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