Symone Williams
Hartsdale
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Associate
WSFSSH
02.2020 - 03.2021
- Monitor the well-being of residents.
- To this end:.
- Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others.
- Respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed.
- Assist residents in obtaining needed services:.
- Assist residents upon request in contacting building management and/or social services.
- Record and refer all requests for building repairs or services to appropriate staff.
Teachers Assistant
Fulton Daycare Center
01.2011 - 01.2012
- Assisted the head teacher with all day to day activities, including lesson planning and group activities.
- Consulted with all student family members regarding their progress and focused on growth and development.
- Maintained order and discipline of all students in a caring manner utilizing supportive reinforcement in order to promote trust with students and parents as well.
Activities Coordinator
Daycare
01.2005 - 01.2008
- Hitchcock, and After School program, plan and facilitate social and recreational events and work in a variety of environments, ranging from summer camps to after school programs.
- Assist with the design and production of aesthetic visuals for public spaces of the shelter which reflect cultural, seasonal and programmatic themes.
- Ensure that recreation facilities and equipment are used properly.
- Market the program in order to recruit clients.
Education
Hofstra University
Hempstead, NY2001
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Our Lady of Good Counsel Academy
White Plains, NY1999
Human Services
Dutchess Community College
Poughkeepsie01-2027
Skills
- Proficient computer skills
- Marketing
- Problem-solving skills
- Office administration
- Administrative skills
- Front office support
- Customer service
- Microsoft office
- Time management
Certification
- Recovery Coach Training, PARC Center, Jamaica NY 2018-2019
- Peer Ethics Training , PARC Center, Jamaica NY 2018-2019
Timeline
Front Desk Associate
WSFSSH
02.2020 - 03.2021
Teachers Assistant
Fulton Daycare Center
01.2011 - 01.2012
Activities Coordinator
Daycare
01.2005 - 01.2008
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Our Lady of Good Counsel Academy
Hofstra University
Human Services
Dutchess Community College
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