Summary
Overview
Work History
Education
Skills
Additional Information
Current And Previous Job Duties
References
Timeline
Generic

Symonne Holiman

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.


My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

HR Coordinator

CorrHealth
10.2022 - 01.2024
  • I provide all HR tasks such as clerical reporting, new hires, maintaining employee records, audit for training and certifications/ licenses
  • I maintain benefits information and scheduling
  • Audit for our PRN incentive records as well as our holiday incentives
  • I conduct our new hire check in calls
  • Maintains high standards of confidentiality of all employee records and information.
  • Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Worked well in a team setting, providing support and guidance.

Financial Services Representative

Lending Solutions Inc
03.2022 - 10.2022
  • Analyzed and interpreted financial data to inform business decisions.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Developed and implemented financial strategies to maximize returns on investments.
  • Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
  • Process loan payments, money transfers and any other assistance needed.
  • Developed financial strategies to optimize use of capital and resources.
  • Built and established relationships with clientele to improve future business opportunities.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
  • Monitored changes in financial markets and kept clients informed of latest developments.
  • Maintained updated records of all financial transactions to support traceability.
  • Managed a portfolio of high net-worth clients, ensuring their financial goals were achieved through strategic planning.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations.

CSR/Referrals

Safelite Auto Glass
08.2021 - 04.2022
  • Cross-trained and provided backup support for organizational leadership.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • I take policy information from insured to get a claim filed on their behalf, I give them their glass coverage deductible and get them scheduled with a service provider of their choice whether it be Safelite or a local glass shop.
  • Developed and updated databases to handle customer data.
  • Updated account information to maintain customer records.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.

Administrative Assistant

Cupertino Electric
01.2018 - 07.2021
  • Senior Project Management team of Cupertino
  • Managing and allocating all project managers credit cards.
  • Along with any duties requested by my manager I handle all orders for all office staff on site
  • I am also the Cultural Ambassador of our New Mexico Data Center for Cupertino
  • I plan all events and parties for our staff
  • I am also in charge of all travel, hotel booking and car rental for office staff and new hires
  • I manage the on boarding process for new hires and new hire union members, as far as running I-9, having all new hire documents filled out, taken for a drug screening there on site and taken to Orientation
  • I am the main host for our management meetings between our Data Center and our Corporate office
  • I assist our Purchasing agent with all off site vendors and meetings with vendors to keep communication on price changes and order progress
  • I also assist all other Project Management staff with any requests as well as help billing and payroll when needed.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Front Desk Receptionist

Paradigm PT and Wellness
04.2016 - 01.2018
  • I oversaw scheduling patients, collecting copayments as well as requesting insurance authorization for these patients.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Resolved customer problems and complaints.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Tracked important information in multiple software systems, organized spreadsheets and ran reports or generated graphs using data.

HHA/CNA

Adelante
09.2015 - 01.2016
  • I took care of multiple clients daily.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Developed and implemented care plans for clients.
  • Provided transportation and appointments management.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Documented vital statistics and coordinated with health care providers.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
  • Followed nutritional plans to prepare optimal meals.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Trained new staff members on best practices for home health care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Cashier/Retail Salesperson

Wal-Mart Supercenter
02.2012 - 08.2015
  • I helped customers with money transfers, bill payments, credit card loads/unloading, and resolved any complaints or issues.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Used POS system to enter orders, process payments and issue receipts.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

No Degree -

Certificate As A Certified Nursing Assistant
05.2013

GED -

UNM Valencia County Campus
Los Lunas, NM
01.2013

Skills

  • Recruitment and selection
  • Program Analysis
  • HRIS Lawson
  • Interdepartmental Coordination
  • Computer literate: Microsoft office, Excel, Smartsheet, WebEx, scheduler, Bluebeam, Paycor, Paycom, Adobe, OnShift, Monday, E-Verify, Snappy, SharePoint,
    Work Forms, ADP, DocuSign etc Insurance authorization portals for numerous insurance companies as well as numerous banking portals and medical licensure verification portals
  • Demonstrated strong analytical, and problem-solving skills
  • People friendly, works well with different temperaments
  • Highly motivated
  • Follows direction, and rules well
  • Customer service experience
  • CNA experience
  • Front desk Experience
  • Administrative Assistant
  • Cultural Ambassador
  • Credit Card Allocation
  • Travel/Rental Car booking
  • Trained in I-9
  • Background Checks
  • Maintains confidentiality
  • Data Entry and Reporting
  • Onboarding, Training, and Development
  • Human Resource Information System HRIS
  • Company Leadership
  • HR software proficiency
  • Employee Handbook Development
  • Employee Retention
  • HR policies and procedures
  • Project Planning
  • Customer Relations
  • Recordkeeping

Additional Information

Computer literate: Microsoft office, Excel, Smartsheet, WebEx, scheduler, Bluebeam, Paycor, Adobe, OnShift, Monday, E-Verify, Snappy, SharePoint, Work Forms, ADP etc. Insurance authorization portals for numerous insurance companies. Credit Union portals., Demonstrated strong analytical, and problem-solving skills, People friendly, works well with different temperaments, Highly motivated, Follows direction, and rules well, Customer service experience, CNA experience, Front desk Experience, Administrative Assistant, Cultural Ambassador, Credit Card Allocation, Travel/Rental Car booking, Trained in I-9, HR Coordinator, Project Management

Current And Previous Job Duties

  • CorrHealth, HR Coordinator, I provide all HR tasks such as clerical reporting, new hires, maintaining employee records, audit for training and certifications/ licenses. I maintain benefits information and scheduling. Audit for our PRN incentive records as well as our holiday incentives. I conduct our new hire check in and exit interview calls. Maintains high standards of confidentiality of all employee records and information. An experienced Human Resources candidate has excellent written and verbal communication skills, works well under pressure and is adept at organizing.
  • Cupertino Electric, Administrative Assistant, I am an administrative assistant for the Senior Project Manager of Cupertino. My job duties require managing and allocating my managers credit card, as well as the other project management staff. Along with any duties requested by my manager I handle all orders for all office staff on site. I am also the Cultural Ambassador of our New Mexico Data Center for Cupertino. I plan all events and parties for our staff. I am also in charge of all travel, hotel booking and car rental for office staff and new hires. I manage the on boarding process for new hires and new hire union members, as far as running I-9, having all new hire documents filled out, taken for a drug screening there on site and taken to Orientation. I am the main host for our management meetings between our Data Center and our Corporate office. I assist our Purchasing agent with all off site vendors and meetings with vendors to keep communication on price changes and order progress. I also assist all other Project Management staff with any requests as well as help billing and payroll when needed.
  • Paradigm PT and Wellness, Front Desk Receptionist, I oversaw scheduling patients, collecting copayments as well as requesting insurance authorization for these patients.
  • Adelante, HHA/CNA, I took care of multiple clients daily.
  • Silver Lining Services, HHA/CNA
  • First Premier Care Givers, HHA/CNA
  • Farmers Insurance, Personal Contractor, I was a telemarketer. I called customers to give out free quotes.
  • Wal-Mart Supercenter, Cashier, Retail-Salesperson, I also have great customer service skills. Such as, helping the customer's with further needs. I'd help with money transfers, via money gram, bill payments, credit card loads/unloading. Any complaints or issues the customer would have I would be more than happy to help solve the problem as quickly as possible. I'm able to transfer calls and use a six-line phone service.

References

Available upon request.

Timeline

HR Coordinator

CorrHealth
10.2022 - 01.2024

Financial Services Representative

Lending Solutions Inc
03.2022 - 10.2022

CSR/Referrals

Safelite Auto Glass
08.2021 - 04.2022

Administrative Assistant

Cupertino Electric
01.2018 - 07.2021

Front Desk Receptionist

Paradigm PT and Wellness
04.2016 - 01.2018

HHA/CNA

Adelante
09.2015 - 01.2016

Cashier/Retail Salesperson

Wal-Mart Supercenter
02.2012 - 08.2015

No Degree -

Certificate As A Certified Nursing Assistant

GED -

UNM Valencia County Campus
Symonne Holiman