Summary
Overview
Work History
Education
Skills
Timeline
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Symons Marshall

Arlington,TX

Summary

Dynamic Inventory Control Specialist with proven expertise at Garden Denver in optimizing inventory processes and enhancing accuracy. Skilled in shipping and receiving, I excel in problem-solving and communication, ensuring seamless operations. Recognized for maintaining high-quality standards and implementing effective inventory controls, contributing to overall efficiency and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Shipping and Receiving Clerk

Garden Denver
01.2018 - 03.2023
  • Processed and verified shipping and receiving documents
  • Coordinated with carriers to schedule shipments
  • Maintained accurate records of shipments and inventory
  • Communicated with customers regarding shipment status
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Maintained accurate inventory levels through regular cycle counts and updating the SAP System accordingly.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
  • Improved inventory management with precise record-keeping of incoming and outgoing shipments.
  • Enhanced team performance, conducting regular meetings to address challenges and share best practices.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Negotiated with suppliers to obtain better shipping rates, contributing to cost savings.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Conducted research to address shipping errors and packaging mistakes.

Dispatcher

AAA Cooper Transportation
01.2012 - 01.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Received new orders, prepared documentation, and assigned personnel.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.

Coordinator

BrightPoint
05.2010 - 01.2012
  • Received and processed incoming stock and materials
  • Picked and filled orders from stock
  • Performed inventory controls and kept quality standards high
  • Maintained a clean and safe working environment
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Master of Science - Logistics and Supply Chain Management

DeVry University
Chicago, IL
06-2025

Bachelor of Science - Business Administration

United Methodist University
Monrovia, Liberia
06-2008

Skills

  • Inventory Management
  • Shipping and Receiving
  • Order Picking and Packing
  • Forklift Operation
      • Data Entry
      • Problem Solving
      • Attention to Detail
      • Communication

    Timeline

    Shipping and Receiving Clerk

    Garden Denver
    01.2018 - 03.2023

    Dispatcher

    AAA Cooper Transportation
    01.2012 - 01.2018

    Coordinator

    BrightPoint
    05.2010 - 01.2012

    Master of Science - Logistics and Supply Chain Management

    DeVry University

    Bachelor of Science - Business Administration

    United Methodist University

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