Symphony Ariosta
Murrieta,CA
Summary
Experienced Banquet Manager with comprehensive knowledge of event planning and execution. Strengths include effective team leadership, customer service skills, and ability to manage multiple tasks simultaneously. Proven track record in improving operational efficiency while ensuring client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Event Specialist and Lead Designer,
Sweet Stems
Murrieta, CA
06.2020 - Current
- Managed customer orders, requests, and complaints in a timely manner.
- Monitored competitors' pricing strategies in order to remain competitive in the market.
- Maintained detailed records of customer orders and invoices.
- Stocked shelves with new merchandise on a daily basis.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Developed plans for increasing customer loyalty programs.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Implemented safety protocols in accordance with OSHA regulations.
- Provided training and mentoring to junior designers.
- Coordinated with vendors to ensure timely delivery of floral arrangements.
Food and Beverage Server,
Harry's Bar and Grill
Fallbrook, CA
02.2017 - 04.2020
- Followed proper sanitation standards when handling food and beverage items.
- Processed payments from customers using the POS system.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Prepared bills and processed credit card payments at the end of each shift.
- Set up banquet rooms for special events such as weddings or corporate functions.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus to patrons and answered questions about menu items, making recommendations upon request.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
Banquet Manager,
Fallbrook Golf Course
Fallbrook, CA
01.2013 - 09.2016
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Organized and laid out buffet equipment, food displays, and other items.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Interacted with kitchen staff to plan food and beverage logistics.
- Carried trays of food items from kitchen to dining areas.
- Changed table settings between courses as necessary.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
Food Server/Customer Service,
Main St. Cafe
Fallbrook, CA
02.2013 - 01.2014
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Maintained accurate records of sales transactions and inventory levels.
- Replenished condiment containers on dining tables regularly throughout shift.
- Packaged take-out orders with appropriate condiments and sides when necessary.
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes and silverware.
- Discarded any expired or spoiled food items according to established guidelines.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Education
Some College (No Degree) - Business Management
Mira Costa College
CASkills
- Contract Negotiations
- Events planning trends
- Event products and services promotion
- Event Planning
- Budget Development
- Vendor Sourcing
- Operations Oversight
- Workflow Management
- Room Setup and Breakdown
- Event calendar management
- Guest Relations
- Vendor Relations
- Staff Management
- Pricing negotiation
- Vendor Management
- Event Setup and Breakdown
- Events requirements gathering
- Handling Escalations
- Skilled multi-tasker
- Team Leadership
- Issue Resolution
- Customer Service
- Banquet Coordination
Certification
- Food Handler Certification
- Driver's License
Additional Information
I have extensive experience in business operations/management, as well as marketing and social media management. Graphic design experience for multiple local businesses and events, as well as event organizing/coordination (creating aesthetic for events/decorating, leading a team, drafting and organizing BO's and communicating with vendors and clients in a punctual and professional manner. Keeping organized records of all event information, creating schedules for employees and handling all customer service inquiries)., Published writer/author and public speaker. Knowledge of English language and grammar, publication requirements, proofing and editing processes, and draft revisions. Knowledge and experience in writing speeches, articles and scripts for competitions, as well as news and educational outlets., Hands-on learner with a desire to expand my knowledge and acquire new skill sets that will allow me to contribute to-and grow within-my fields of interest.
Timeline
Event Specialist and Lead Designer,
Sweet Stems
06.2020 - Current
Food and Beverage Server,
Harry's Bar and Grill
02.2017 - 04.2020
Food Server/Customer Service,
Main St. Cafe
02.2013 - 01.2014
Banquet Manager,
Fallbrook Golf Course
01.2013 - 09.2016
Some College (No Degree) - Business Management
Mira Costa College
- Food Handler Certification
- Driver's License
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