Symphony Epuri
Woburn,MA
Summary
Empathetic Healthcare Coordinator serving patients by providing access to high-quality care. Tailors assistance in accordance with each patient's specific needs and requirements. Escalates issues of increased complexity to resolve urgent patient concerns. Follows up with patients to identify growth opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Pacific Dental Services
Burlington, MA
09.2023 - Current
- Managed changes in integrated healthcare delivery systems and technological innovations while keeping focus on quality of care.
- Served as a liaison between patients, physicians, hospitals, insurance companies, and other involved parties.
- Organized meetings between staff members to discuss new policies or changes in existing regulations.
- Maintained a records management system to process personnel information and produce reports.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Educated patients on available medical resources and helped them access community assistance programs.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Customer Service Representative
Accenture
Hyderabad, Telangana
09.2018 - 10.2019
- Assisted customers who had trouble using the Google Pay India application via queries on social media
- Organized team events
- Developed relations with peers at other companies by organizing and participating in inter-company events, which fostered learning and sharing ideas.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Associate
Amazon Development Center
Hyderabad, Telangana
08.2015 - 09.2018
- Assured Quality by assisting customers with the technical issues they had with Kindle devices, tablets, Echo devices, etc
- Trained new employees in process and customer relations
- Reassured customers that their queries would be resolved and treated highly
- Proficient in using all MS Office tools like Word, Excel, PowerPoint, etc
- Worked worked flexible shifts.
- Mentored junior team members and managed employee relationships.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Master of Science - Healthcare Administration
University of New Haven
New Haven, CT05-2023
Bachelor of Science - Pharmacy
Browns College of Pharmacy
India05-2014
Skills
- Attention to Detail and Accuracy
- Adhering to Compliance
- Proficient in Microsoft Office programs like Word, Excel, PowerPoint, etc
- Interpersonal skills and management skills
- Collaboration/Teamwork
- Planning/Organizational Skills
- Troubleshooting skills
- Coordination skills
- Communication Skills: Both written and oral communication skills
- Strong interpersonal skills include developing productive relationships and communicating effectively with team members at different levels
- Diligent, attentive, persistent, hard-working, and knowledgeable in all aspects
- Customer Service: Ability to provide professional, well-mannered, and care-oriented customer service while utilizing active listening and problem-solving abilities
- Working well and calmly under pressure and stress
- Thorough with strong attention to detail and accuracy
- Proven ability to multi-task and achieve success working in a collaborative environment
- Reliable self-starter and team player with proven ability to succeed in fast-paced and demanding environments and manage multi-tasks without sacrificing quality
- Top performer four times in five years
- Able to lift and carry light loads
- Complaint Resolution
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Account Updating
- Scheduling
- Microsoft Excel
- Problem Resolution
Certification
Lean Six Sigma: Green Belt
Volunteering Activities
- Worked with a group serving the communities around the neighborhood, concentrating on children and the elderly, back in India.
- Worked with kids who had malnutrition and suppressed immune systems and helped them get the supplies they needed to maintain their health.
- Worked as a Sunday school teacher and was in the children's ministry for 8 years.
- Worked worked in different orphanage homes with children and the elderly who had intellectual and developmental disabilities.
- Lived in France from 2019 to 2021 and participated in charity events related to the church, like distributing winter clothes and food.
Languages
- English
- Hindi
- Telugu
Affiliations
- Trying new cuisines
- Exploring new places
Accomplishments
- Top performer four times in five years
- Best Mentor award
Languages
Telugu
Professional
Hindi
Limited
Position Seeking
Operations Manager in a Healthcare Setting
Timeline
Healthcare Coordinator
Pacific Dental Services
09.2023 - Current
Customer Service Representative
Accenture
09.2018 - 10.2019
Customer Service Associate
Amazon Development Center
08.2015 - 09.2018
Master of Science - Healthcare Administration
University of New Haven
Bachelor of Science - Pharmacy
Browns College of Pharmacy
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