Summary
Overview
Work History
Education
Skills
Timeline
Generic

Symphony Grant

Fresno

Summary

Dynamic Front Desk Receptionist at Ulta Salon with exceptional customer service and organizational skills. Enhanced guest retention through a welcoming environment and efficient appointment scheduling. Proven ability to resolve conflicts and foster team collaboration, ensuring seamless operations and outstanding first impressions. Committed to maintaining confidentiality and delivering high-quality support.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Ulta Salon
02.2024 - 03.2025
  • Maintained front desk area, promoting a clean and welcoming environment.
  • Scheduled appointments, coordinating with staff to optimize office workflow.
  • Assisted in maintaining office supplies inventory, facilitating seamless operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Coaching Assistant

Olympia Gymnastics Academy
06.2023 - 12.2023
  • Assisted head coach in planning and executing training sessions for athletes.
  • Supported gymnasts in developing skills through personalized feedback and encouragement.
  • Organized equipment and maintained a safe training environment for all participants.
  • Monitored athlete progress and communicated updates to coaching staff and parents.
  • Facilitated warm-up routines, ensuring all participants were adequately prepared for practice.
  • Implemented safety protocols during training to minimize risk of injury among gymnasts.
  • Collaborated with team members to enhance program offerings and athlete experience.
  • Adapted coaching techniques based on individual gymnast needs to promote skill growth.
  • Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Promoted good sportsmanship among athletes by modeling appropriate behavior both on and off the field.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Built positive and productive relationships with parents of student athletes.
  • Maintained a safe and organized practice environment, ensuring all equipment was properly set up and stored.
  • Provided valuable input on player development, assisting with the identification of areas for improvement and potential growth opportunities.
  • Demonstrated high level of respect for opponents, officials, and facilities.
  • Improved team cohesion through facilitating team-building exercises and activities.
  • Supported athletes in setting realistic goals, tracking progress, and celebrating achievements along the way.
  • Collaborated with other coaching staff to share best practices, fostering a culture of continuous improvement within the sports program.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Assisted in developing marketing materials to promote coaching services.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Created and implemented innovative strategies to engage clients in coaching journey.

Education

Ridge-point High School
Missouri City, TX
05.2024

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Administrative skills
  • Office organization
  • Hospitality services
  • Front office management
  • Work prioritization
  • Initiative-taking
  • Complex Problem-solving
  • Issue handling
  • Guest relations
  • Confidentiality handling
  • Conflict management
  • Technical support
  • Call forwarding
  • Multitasking and organization
  • Client communication
  • Phone etiquette
  • Record keeping
  • Appointment confirmation
  • Log book monitoring
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Customer and client relations
  • Courteous and professional
  • Relationship building
  • Customer complaint resolution
  • Greeting and seating clients

Timeline

Front Desk Receptionist

Ulta Salon
02.2024 - 03.2025

Coaching Assistant

Olympia Gymnastics Academy
06.2023 - 12.2023

Ridge-point High School

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