Symphony Kelly
Portsmouth,VA
Summary
Resilient professional with experience in diverse roles within several industries. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high standards. In previous roles, contributed to enhancing customer satisfaction.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Rental Car Cleaner
EDS Service Solutions
Norfolk, VA
06.2026 - Current
- Cleaned rental vehicles using industry-standard cleaning supplies and equipment.
- Inspected cars for cleanliness and damage before return to service.
- Followed safety protocols while handling cleaning chemicals and equipment.
Registered Behavior Technician
Maxim Healthcare
Virginia Beach, Virginia
05.2026 - Current
- Implemented behavior intervention plans under supervision of licensed professionals.
- Assisted in collecting and documenting data on client progress and behaviors.
- Engaged clients in therapeutic activities to promote skill development and socialization.
- Maintained a safe and supportive environment for clients during sessions.
Amazon Associate
Amazon
Suffolk, Virginia
10.2025 - 03.2026
- Supported daily operations by managing inventory and stock levels.
- Assisted in training new team members on company policies.
- Coordinated with cross-functional teams to ensure smooth workflow.
Residential Cleaner
Kas Cleaning Services
Suffolk, VA
06.2024 - 09.2025
- Cleaned residential spaces using eco-friendly products and effective techniques.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Managed time effectively to complete assigned tasks within scheduled hours.
Lead Server
Pho 79
Suffolk, VA
02.2023 - 07.2024
- Supervised server team to ensure efficient dining service at busy restaurant.
- Managed table assignments to optimize seating during peak hours.
- Coordinated with kitchen staff to streamline order delivery and communication.
- Trained new servers on menu items and customer service best practices.
Education
Associate of Science - Psychology
Tidewater Community College
Norfolk, VA 08.2023 - 12.2025
Skills
- Behavior intervention
- Data documentation
- Client engagement
- Team collaboration
- Time management
- Customer service
- Efficient cleaning techniques
Certification
- CPR
- First Aid
- RBT
Languages
Spanish
Elementary
ASL
Elementary
Timeline
Rental Car Cleaner
EDS Service Solutions
06.2026 - Current
Registered Behavior Technician
Maxim Healthcare
05.2026 - Current
Amazon Associate
Amazon
10.2025 - 03.2026
Residential Cleaner
Kas Cleaning Services
06.2024 - 09.2025
Associate of Science - Psychology
Tidewater Community College
08.2023 - 12.2025
Lead Server
Pho 79
02.2023 - 07.2024