Symphony Malone
San Jose,CA
Summary
Compassionate and adaptable individual with a background in childcare and hospitality. Known for effective communication and maintaining a safe environment. Committed to enhancing customer experiences and supporting team success through collaboration and responsiveness.
Overview
4
4
years of professional experience
Work History
Back of House Team Member
Chickfila
San Jose, California
04.2023 - 08.2026
- Prepared food items according to Chick-fil-A's quality and safety standards.
- Operated kitchen equipment efficiently and maintained cleanliness in work areas.
- Collaborated with team members to ensure timely food preparation and service.
- Trained new team members on standard operating procedures to enhance onboarding experience.
- Followed health regulations to ensure a safe working environment for all staff.
- Monitored food freshness and disposed of expired items to ensure quality and safety compliance.
- Communicated effectively with front-of-house staff to coordinate orders seamlessly.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Maintained clean work areas, equipment, and utensils to uphold safety and sanitation standards.
- Performed various tasks to support management directives.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Assisted in developing kitchen procedures to optimize workflow and improve overall efficiency.
- Adapted to changing menu requirements, learning new recipes and techniques to expand culinary skills.
Resident Advisor
Biola University
La Mirada, California
08.2025 - 05.2026
- Organized events and activities to foster community building among residents.
- Monitored common areas to ensure a safe and welcoming environment for all residents.
- Provided guidance on university policies and resources available to students.
- Collaborated with staff to implement residence hall programs promoting student engagement.
- Led discussions on diversity, inclusion, and personal development within the community.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Facilitated open dialogue between staff members and students in order to build a strong community atmosphere.
- Implemented university rules and regulations within residence halls to uphold community standards.
Babysitter
Mary Hale
La Mirada, California
11.2025 - 12.2026
- Supervised children during playtime and meal preparation, fostering a safe and engaging atmosphere.
- Communicated effectively with parents regarding daily routines and needs.
- Ensured a safe and clean environment for children at all times.
- Responsibly watched children while parents were out.
- Tidied toys and books to maintain an orderly environment, enhancing children's play experience.
- Maintaining a positive attitude while being patient and understanding with the children.
- Monitored children's safety and well-being to prevent accidents and falls.
- Established trust through consistent communication with parents and children, strengthening relationships and ensuring comfort.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Front of House Team Member
Chickfila
Whittier, California
01.2025 - 12.2026
- Welcomed guests and provided friendly, attentive service in a fast-paced environment.
- Informed customers about menu items and highlighted special offers to drive sales.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Coordinated with team members to streamline service during peak hours.
- Maintained cleanliness and organization of dining area and customer service stations.
- Initiated friendly conversations with customers to foster positive relationships.
- Maintained a professional attitude while working under pressure during peak hours.
- Worked with managers to report and resolve customer issues or concerns.
- Performed opening and closing procedures at the end of shift.
Education
Psychology
Biola University
La Mirada, CA03-2026
Skills
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Task prioritization
- Multitasking
- Adaptability to change
- Effective communication
- Conflict resolution
Timeline
Babysitter
Mary Hale
11.2025 - 12.2026
Resident Advisor
Biola University
08.2025 - 05.2026
Front of House Team Member
Chickfila
01.2025 - 12.2026
Back of House Team Member
Chickfila
04.2023 - 08.2026
Psychology
Biola University