Summary
Overview
Work History
Education
Skills
Timeline
Generic

Symphony Reaves

Charlotte,North Carolina

Summary

Dynamic Healthcare Customer Service Representative with extensive experience, excelling in patient coordination and conflict resolution.Proven ability to enhance customer satisfaction while ensuring HIPAA compliance. Skilled in data entry accuracy and appointment scheduling, consistently delivering exceptional service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Healthcare Customer Service Representative

Teleperformance USA
Charlotte, North Carolina
10.2024 - 04.2025
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Collected payments from patients and entered them into the billing system accurately.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Scheduled appointments for patients using the electronic health records system.

Remote Healthcare Customer Service Representative

Alorica
Charlotte, North Carolina
04.2023 - 01.2024
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Applied HIPAA privacy and security regulations while handling patient information.

  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

High School Diploma -

North Mecklenburg High School
Huntersville, NC
06-2016

Skills

  • HIPAA regulations
  • Customer service
  • Data entry accuracy
  • Appointment scheduling
  • Conflict resolution
  • Healthcare knowledge
  • Active listening
  • Attention to detail
  • Problem solving
  • Medical billing
  • Patient coordination
  • Medical terminology
  • Call center experience

Timeline

Healthcare Customer Service Representative

Teleperformance USA
10.2024 - 04.2025

Remote Healthcare Customer Service Representative

Alorica
04.2023 - 01.2024

High School Diploma -

North Mecklenburg High School

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