Symphony Segura
Los Angeles,CA
Summary
Seasoned Restaurant General Manager with 7 years of Managerial experience and 10+ years of Restaurant experience. A dedicated and top-performing General Manager with a strong understanding of the industry's operational needs. Highly effective in applying skills and knowledge in order to meet performance and profit goals. Possesses strong communication skills, and a business mindset. A passionate leader with the know-how to develop a positive work environment and a strong focus on staff development. Strives to deliver High-quality Customer satisfaction and overall Restaurant experience in a Fast casual environment. Successful Operational Manager with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
9
9
years of professional experience
Work History
HR Generalist
Prince Street Pizza
07.2023 - Current
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and coordinated employee training programs to improve productivity and performance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Submitted reports on payroll activities.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
Sr. General Manager
Prince Street Pizza
01.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained team members in successful strategies to meet operational and sales targets.
Restaurant General Manager
HomeState Texas Style Kitchen
08.2021 - 12.2022
- Ensure smooth day-to-day operations of the designated store
- Foster and promote HomeState's culture and mission while upholding service standards
- Completed bi-weekly payroll and staff scheduling, Anticipate schedule changes based on store needs, and ensure all staffing levels are met while meeting budget
- Manage attendance, call-outs, and tardiness
- Track sales and labor against budget, and execute strategies for increasing sales, while maintaining communication with the team
- Manage and track voids, discounts, and any financial inconsistencies
- Lead new store openings including hiring fairs, staff training, and store setup
- Provide ongoing feedback, and establish performance expectations
- Coach, guide, develop and support FOH/BOH team to provide exceptional guest experience.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Manager/ NRO
Shake Shack
06.2019 - 08.2021
- Responsible for leading and driving the daily operations of two Shake Shack locations Long Beach and El Segundo
- Focused on team development and implementing policies, procedures, and seasonal company rollouts
- Travel from Shack to Shack for New Store Openings in San Mateo, Utah, Washington, and West Coast locations
- Count and troubleshoot daily weekly and month-end inventory
- Supervised staff work, giving instructions for improvement, and reprimanding staff as needed
- Assisted with daily ordering and facility walk-throughs to ensure the store was Health Department compliant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Manager
Buffalo Wild Wings PCF Management
08.2014 - 02.2019
- Managed accounts payable, accounts receivable, and store payroll
- Assist in all Customer service and guest satisfaction needs via phone, yelp or email corresponding
- Performed opening and closing manager procedures including counting cash drawers, setting up daily floor plans and server placement
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Education
No Degree - Human Resources Management
CSDH
Carson, CA08.2023
Culinary Certificate - Culinary Fundamentals
St. Joseph
Santa Monica, CA06.2010
Diploma - General Education
Santa Monica High School
Santa Monica, CA06.2004
Skills
- Great verbal communication skills and attention to detail
- Organizational and Time Management
- Strong Sales Abilities
- Proficient in Ctuit, Ultipro, WorkDay, Paylocity, Hot Schedules, Sling, Toast and ADP RUN
- Team Building
- Recruiting
- Benefits and Compensation
- Strong interest in Training and Development
- Cost Control and Budgeting
- Problem-Solving and Conflict Management
- Customer service expertise
Timeline
HR Generalist
Prince Street Pizza
07.2023 - Current
Sr. General Manager
Prince Street Pizza
01.2023 - Current
Restaurant General Manager
HomeState Texas Style Kitchen
08.2021 - 12.2022
Restaurant Manager/ NRO
Shake Shack
06.2019 - 08.2021
Assistant Manager
Buffalo Wild Wings PCF Management
08.2014 - 02.2019
No Degree - Human Resources Management
CSDH
Culinary Certificate - Culinary Fundamentals
St. Joseph
Diploma - General Education
Santa Monica High School
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